“…Service users expressed needs for diverse forms of support, ranging from help with practical matters such as budgeting, medication management, development of daily living skills, providing information (Andersson, 2016;Kirkpatrick, Younger, & Links, 1995;McCrea & Spravka, 2008) and assistance in gaining employment (Forchuk, Nelson, et al, 2006;Forchuk, Ward-Griffin, et al, 2006;Kowlessar & Corbett, 2009) to less tangible support with organising activities, providing daily structure (Browne et al, 2008;Jervis, 2002;Johnson, 2001;Kirkpatrick & Byrne, 2009;Kowlessar & Corbett, 2009;Nelson et al, 2005;Piat et al, 2008;Yanos et al, 2004) and gaining independence (Bryant et al, 2005;Goering et al, 1992;Petersen, Friis, Haxholm, Nielsen, & Wind, 2015). Service users valued encouragement (Kirsh et al, 2009), and staff efforts to promote confidence and sense of hope.…”