“…Qualitative questions regarding analytics reveal that respondents associate capturing, analyzing, and using data for future plans with dynamic ticket pricing, customer revenue management, and other forms of value creation. 7 Following De Giovanni et al [10], we assess the reliability and validity of our new index as shown on Table 4. Part a displays the principal component analysis, which determines whether the constituent parts of the index-CaptureData, AnalyzeData, and InsightsFuture-are elements that belong together in AnalyticsIndex.…”