Rapid-Cycle Process Reduces Patient Call Bell Use, Improves Patient Satisfaction, and Anticipates Patient's Needs

Does revealing contextual knowledge of the patient’s intention help nurses’ handling of nurse calls?

“…11.010 1386-5056/© 2015 Elsevier Ireland Ltd. All rights reserved. help and to coordinate work [6,7].…”

“…Some studies of nurse calls have suggested that enabling nurses to better anticipate what a nurse call is about could save time and improve patient care [11,15,16]. For example, in a study of nurse calls in an orthopaedic unit, Tzeng [5,17] proposed that new technology should support nurses' prioritisation of patient care duties.…”

“…help and to coordinate work [6,7]. However, as a number of studies have identified, nurses' struggle with the interruptions that nurse calls cause to their work [4,6,[8][9][10][11]. Little effort has been placed on supporting nurses in an effective way to manage the inevitable interruptions caused by nurse calls [6].…”

“…Little effort has been placed on supporting nurses in an effective way to manage the inevitable interruptions caused by nurse calls [6]. Instead, previous work has examined how to reduce the number of interruptions, for example, through the introduction of additional nursing rounds [4,11]. Contradictorily, although there could be other factors involved, Tzeng and Yin [12] found that departments with the most frequent use of nurse calls had the fewest fall rates and the highest patient satisfaction score, encouraging the use of nurse calls among patients.…”

“…Several studies have investigated the reasons for nurse calls and found that many of these do not always require immediate attention [4,11,13]. Studies have found that nurses perceive nurse calls 'as an interruption to their work rather than a means of patient communication' [10].…”