“…Furthermore, the breakdown rate can also depend on the on-going phase (Wang, 2004;Choudhury and Tadj, 2009), or breakdowns can either trigger a preemptive resume or preemptive repeat interruption (Fiems et al, 2008). Some breakdown models include additional features such as multiple vacations when the server is idle (Tang et al, 2008), setup and closedown times (Ke, 2007), reneging (Martin and Mitrani, 2008), customer expulsions on arrivals (Atencia, 2014;2015), delayed detection of breakdowns (Krishnamoorthy et al, 2015), multiple types of interruptions (Wu et al, 2011), or working breakdowns (Jiang and Liu, 2017).…”