Questionnaire to assess patient satisfaction with pharmaceutical care in Spanish language

Abstract

The questionnaire developed can be a reliable and valid instrument to assess patient satisfaction with pharmaceutical care in community pharmacies in Spanish. Further research is needed to deepen the validation process.

Pharmaceutical Services in Primary Health Care: are pharmacists and users on the same page?

“…, and also contained questions developed by the research team and other questions adapted from the literature [19][20][21][22] . These instruments were designed to explore multiple view points of the participants regarding the PCHPS and to enable triangulation of results.…”

Satisfaction Survey for a Medication Management Program: Satisfaction Guaranteed?

“…These response rates have ranged from 28% to 88.4% for mail surveys, 7,9,11,[13][14][15][16]18 from 82.1% to 100% for in-person interviews, 10,17 from 76.6% to 90.4% for self-administered surveys in a pharmacy or clinic, 19,20 and 59% for a telephone interview. 8 Although patient satisfaction with pharmacy services has been reported as high, most evaluations of satisfaction have not used an experimental design.…”

“…7,8 Moreover, to the authors' knowledge, no established, validated survey questionnaire has been published to evaluate patient satisfaction in this setting. A number of validated patient satisfaction surveys have been developed to assess clinical pharmacy services in outpatient settings [17][18][19][20] ; however, these surveys contain some items that are not relevant to the home care practice of the MMP, and they also fail to capture some key items relevant specifically to evaluation of satisfaction in the home care setting.…”

Pharmaceutical care in Brazilian community pharmacies: Knowledge and practice

“…This instrument was composed of 47 questions and divided in three sections (sociodemographic information, knowledge and practices). The questionnaire was validated following models available in the literature (Armando et al, 2012;Njilele et al, 2012;Traverso et al, 2007) and validation was performed by systematic analysis of the questionnaire by two sets of judges with expertise in PC and community pharmacies. The first set consisted of ten researchers with expertise in these two areas and the second set consisted of five professors who teach the subject of PC and drug dispensation.…”