Question-Driven Methodology for Analyzing Emergency Room Processes Using Process Mining

Abstract

Abstract:In order to improve the efficiency and effectiveness of Emergency Rooms (ER), it is important to provide answers to frequently-posed questions regarding all relevant processes executed therein. Process mining provides different techniques and tools that help to obtain insights into the analyzed processes and help to answer these questions. However, ER experts require certain guidelines in order to carry out process mining effectively. This article proposes a number of solutions, including a classification of the frequently-posed questions about ER processes, a data reference model to guide the extraction of data from the information systems that support these processes and a question-driven methodology specific for ER. The applicability of the latter is illustrated by means of a case study of an ER service in Chile, in which ER experts were able to obtain a better understanding of how they were dealing with episodes related to specific pathologies, triage severity and patient discharge destinations.

Management of Open Innovation in Healthcare for Cost Accounting Using EHR

“…Direct observation is allowed thanks to the assistance provided in 2019 by the Department of Management of the University of Turin thanks to a convention that includes both advice on the ICT system and on the mapping of the data collection processes useful for the construction of the Data Quality Framework [64][65][66]. Thanks to direct observation and the contribution of Rojas et al (2017) [27], it is possible to have a general framework of data extracted from the EHR tool.…”

“…Using direct observation, it is possible to apply the general framework of data reference model applied by Rojas et al (2017) [27] in process mining through the selection of all actual data referring residential services.…”

“…It is useful to denote that one of the emerging research disciplines is process mining [23][24][25][26][27]. According to Rojias et al (2016) [28], extracting knowledge from data generated and stored in the databases of information systems, it is possible to create an event log.…”

A Goal-Driven Evaluation Method Based On Process Mining for Healthcare Processes

“…Of these, four [37][38][39][40] present their proposals without having them validated, and therefore do not include empirical evidence for applicability or usefulness. Question-driven methodology [41] focuses on the application of PM projects to provide answers to questions about emergency room processes. Some studies [42][43][44] suggest combining PM and simulation to discover and evaluate as-is and to-be processes, respectively.…”

Smart Healthcare

“…In [5], Rojas et al introduced a question-driven methodology for analyzing emergency room (ER) processes. According to the methodology, the frequently-posed questions about ER processes were classified, and a reference model was provided to guide the extraction of ER process data.…”