Quality of Experience Assessment of Banking Service

Junejo, Mehran; Laghari, Asif Ali; Jumani, Awais Khan; Karim, Shahid; Khuhro, Mansoor Ahmed

doi:10.5815/ijieeb.2020.06.04

Cited by 5 publications

(3 citation statements)

References 24 publications

(25 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…A paper [24] proposes a quality, experience-based web platform to improve bank client satisfaction and offer quality service. The platform allows customers to enter complaints and information to analyze an employee's performance and behavior with customers.…”

Section: Fraudulent Banking Approach Threatmentioning

confidence: 99%

Application of Artificial Intelligence for Fraudulent Banking Operations Recognition

Mytnyk,

Tkachyk,

Shakhovska

et al. 2023

BDCC

View full text Add to dashboard Cite

This study considers the task of applying artificial intelligence to recognize bank fraud. In recent years, due to the COVID-19 pandemic, bank fraud has become even more common due to the massive transition of many operations to online platforms and the creation of many charitable funds that criminals can use to deceive users. The present work focuses on machine learning algorithms as a tool well suited for analyzing and recognizing online banking transactions. The study’s scientific novelty is the development of machine learning models for identifying fraudulent banking transactions and techniques for preprocessing bank data for further comparison and selection of the best results. This paper also details various methods for improving detection accuracy, i.e., handling highly imbalanced datasets, feature transformation, and feature engineering. The proposed model, which is based on an artificial neural network, effectively improves the accuracy of fraudulent transaction detection. The results of the different algorithms are visualized, and the logistic regression algorithm performs the best, with an output AUC value of approximately 0.946. The stacked generalization shows a better AUC of 0.954. The recognition of banking fraud using artificial intelligence algorithms is a topical issue in our digital society.

show abstract

Section: Fraudulent Banking Approach Threatmentioning

confidence: 99%

Application of Artificial Intelligence for Fraudulent Banking Operations Recognition

Mytnyk,

Tkachyk,

Shakhovska

et al. 2023

BDCC

View full text Add to dashboard Cite

show abstract

“…Let us dwell on the assessment [9][10][11] of the impact of the laundering of "dirty money" on the level of economic security. First of all, budgetary security suffers from the proliferation of money laundering processes.…”

Section: Presentation Of the Main Materialsmentioning

confidence: 99%

The Impact of Criminal Revenue Legalization on Economic Security

Franchuk¹,

Zhyvko²,

Kuzior³

2021

Proceedings of the International Conference on Business, Accounting, Management, Banking, Economic Security and Legal Regulatio

View full text Add to dashboard Cite

The article is devoted to the study of the impact of money laundering on the level of economic security of the state. The influence of legalization processes on the level of the shadow economy, foreign exchange, and monetary policy is analyzed. It has been established that corruption is one of the main sources of criminal income. The banking system also suffers losses from money laundering. The impact of illegal cash flows has a twofold effect: on the one hand, confidence in banking institutions is undermined, and on the other hand, regulatory mechanisms in the banking sector are violated. It is worth pointing out that it is incorrect to limit ourselves to disclosing only the consequences of money laundering on the level of economic security. It is necessary to highlight the factors that cause the spread of legalization processes. Corruption is one such factor. Consequently, effective counteraction to the process of shadowing the country's economy and transforming it into a legal one will guarantee the economic security of Ukraine, its independence, true sovereignty, progressive socio-economic development, and contribute to the development of domestic entrepreneurship. The legalization of proceeds from crime is a significant threat to the development of the financial sector of the economy, and, consequently, a threat to the economic security of the state. In addition to the negative moral impact, legalization contributes to the spread of shadow economic processes, reduces the revenue side of the budget, affects the value of the national currency, and reduces the efficiency of legal business.

show abstract

“…The issue of low competitiveness of products not only in the foreign but also the domestic market is extremely acute for the national economy of Ukraine including due to limited resources and critically high material and energy intensity of production. Accordingly, there are grounds to assert that the transition to a circular model of the economy, based on the study of the best foreign experience [8] and taking into account the peculiarities of the national economic environment, is critical, and therefore requires the establishment of an appropriate theoretical basis.…”

mentioning

confidence: 99%

Circular Economy: Global Experience and Practical Aspects of Implementation in Ukraine

Kotlyarevskyy¹,

Shtangret²,

Melnikov³

2021

Proceedings of the International Conference on Business, Accounting, Management, Banking, Economic Security and Legal Regulatio

View full text Add to dashboard Cite

Further application of the 'linear' model of the economy with trends towards an increase in the world's population and high rates of extraction of natural resources exacerbates the problem of human survival in the short term. The circular economy as a significantly different model is focused not only on reducing the consumption of natural resources, but also on using them more efficiently in the longer term, recycling and reduction of waste, which generally makes it possible to achieve the Sustainable Development Goals. The most developed countries of the world and the EU Member States have already gained the necessary experience in applying the basic principles of circular economics, which allow not only to improve the environmental situation but also ensure high economic efficiency in implementing measures at interrelated levels (national, corporate, personal). Ukraine develops strategies for broader implementation of the circular economy principles, while lagging behind other countries. The analytical study is aimed at identifying key problems that need to be addressed in order to reduce the gap in the development of the circular economy.

show abstract

Quality of Experience Assessment of Banking Service

Cited by 5 publications

References 24 publications

Application of Artificial Intelligence for Fraudulent Banking Operations Recognition

Application of Artificial Intelligence for Fraudulent Banking Operations Recognition

The Impact of Criminal Revenue Legalization on Economic Security

Circular Economy: Global Experience and Practical Aspects of Implementation in Ukraine

Contact Info

Product

Resources

About