Quality of Communication skills of nurses worked at the Hospitals Affiliated to Jahrom University of Medical Sciences, Iran

Badiyepeymaiejahromi, Zohreh; Ramezanli, Somayeh; Farzaneh, Mehran; Torabizadeh, Camellia

doi:10.3329/bjms.v17i2.35884

Cited by 5 publications

(5 citation statements)

References 12 publications

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“…36 Effective communication is transmission and receipt of the explicit message consciously and unconsciously created by a person and transferred to a receiver through verbal and nonverbal channel. 37 To transmit something competently, first of all one has to introduce-self and explain clearly the purpose of communication;then question appropriately, listen uninterruptedly, facilitate by providing summary of what has told before closing and then closethe communication with a pleasant thanks.…”

Section: Discussionmentioning

confidence: 99%

Communication Skills of Fresh Medical Graduates in a Malaysian Private University

Salam¹,

Zakaria²,

Abdelhalim³

et al. 2022

Bangladesh J Med Sci

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Objective: Effective communication is an integral part of good medical practice. Skills in communication is an art, and comprises of a set of fundamental elements: skills in introducing, questioning, listening, facilitating and closing. The objective of this study was to determine the perceptions of fresh medicalgraduates’ communication skills at Widad University College (WUC). Materials and Methods: It was a cross-sectional study conducted in 2019 among 50 fresh medical graduates of WUC. A standardized questionnaire that asked about skills in fundamental elements of communication with diverse people on diverse issues, was used to collect the data. The data was collated and analyzed utilising a measuring scale ranged from very well to very poor and presented using descriptive statistics. Results and Discussion: Total 46 participants responded giving a response rate 92%. The highest number of participants (79%) responded as very well in introductory skills while the lowest 59% in listening skills. In a diverse group, 70%-74% respondents communicated as very well with patients, patients’ families, superiors, support staffs and colleagues. Only 57%-67% responded as very well in breaking bad news, counselling, and taking informed-consent. Nevertheless, 2%-13% participants’ skills were very poor to uncertain, where 13% uncertain in breaking bad news and 9% in counselling and informed-consenting. Conclusion: Communication skills of most of the WUC fresh medical-graduates were very well and reasonably well. However, the art of communication does not come naturally, 2-13% of the graduates’ skills need to be consciously promoted by faculty during undergraduate training. Medical schools should give more emphasis on the development of more effective communication in all aspects of future doctors. Bangladesh Journal of Medical Science Vol. 21 No. 02 April’22 Page : 404-412

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Section: Discussionmentioning

confidence: 99%

Communication Skills of Fresh Medical Graduates in a Malaysian Private University

Salam¹,

Zakaria²,

Abdelhalim³

et al. 2022

Bangladesh J Med Sci

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“…They conclude that higher level in educational degrees results in better job positions and increased income and stable working conditions and consequent improved organizational citizenship behavior.Some studies [30][31][32][33][34][35] showed that job satisfaction, organizational commitment and organizational justice have some relationship with organizational citizenship behavior. If healthcare employees have a positive perception of their organizations, an effective context can be created for occurring enhanced citizenship behaviors with their maximum potentialities for improving performances and increasing the work quality 36 .On the other hand, A warm behavior with empathy can give the patients energy and decrease concerns about a patient's tolerance, anxiety, pain and suffering 37 . Taghinezhad and colleagues 20 considered some factors such as individual's personality, organizational culture, and staff's trust in managers as factors empowering employees to improve their organizational citizenship behavior.Akturan and HülyaGündüz 22 found a positive effectof knowledge sharing and organizational citizenship behaviors on creative behaviors in Turkish educational institutions.…”

Section: Discussionmentioning

confidence: 99%

Does the Job Category Affect Employments’ Organizational Citizenship Behavior In Hospitals?

Jahani

Rostami

Mehdizadeh

et al. 2021

Bangladesh J Med Sci

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Background and Objective: Organizational citizenship behavior (OCB) is one of facilitatingfactors in improving the quality of service in healthcare section. This study aimed at investigatingthe possible relationship between the job category and employees’ organizational citizenshipbehavior in some selected hospitals located in Northern Iran. Material and Methods: Thisapplied research was a descriptive-analytical cross-sectional survey conducted in 2016 amongtherapeutic and non-therapeutic/administrative employees working in 5 selected hospitals locatedin Golestan province, Iran. 320 employees were selected randomly by using Cochran samplingformula. The Persian version of Podsakoff’s standard scale for measuring the organizationalcitizenship behavior was used for data collection. The gathered data were analyzed by usingSPSS 18 and applying independent t-test and regression analysis. Results: The mean rate of nontherapeuticemployees’ organizational citizenship behavior (94.38±7.57) was higher than that oftherapeutic ones (93.98±9.36). The component altruism with 20.78±2.75 among therapeutic staffand the component conscientiousness with 20.87±2.09 among non-therapeutic staff were in thehighest rate. The mean differences of the components of the organizational citizenship behaviorwere not significant, The lowest rate belonged to the component civic virtue (14.28±2.03), butin altruism in which the difference was significantly positive (p= .039). Conclusion: Althoughthe job category has a low effect on the organizational citizenship behavior, the managersof healthcare centers can improve their employees’ organizational citizenship behavior byimproving organizational culture, work motivation and job satisfaction among the staff. Bangladesh Journal of Medical Science Vol.20(1) 2021 p.74-80

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“…However, it found in another study that more than half of the nurses were had effective communication skills. Year of working experience, workload, and poor evidencebased utilization were the main contributing factors of the communication skills [14] . Also, it depicted that there was a moderate positive correlation between communicative competence and care behaviors of nurses (r = 0.5, P < 0.01) [15] .…”

Section: Overall Nursing Communication Skills In Preoperative Carementioning

confidence: 99%

Nursing communication skills in preoperative care

Hadi

Mohammed

2022

ijhs

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Nursing communication skills are critical. As most patients have little understanding about the medical procedures, many patients may feel confused about what is happening around them. Nurses with excellent communication skills can help reassure patients, understand their needs during preoperative care.Objectives: The purpose of this study is to assess nursing communication skills in preoperative care and to look at disparities in nurses' communication skills based on sociodemographic factors.Methods: A descriptive study with a purposive sample of (N=104) nurses was conducted. This sample is distributed throughout two hospitals regarding to the Babylon Health Directorate. The questionnaire consists of )45 (items. The reliability of the questionnaire was verified by conducting a pilot study and submitting it to a list of experts in nursing field. Data was obtained using self-report and a questionnaire, then analyzed using descriptive and inferential statistical methods.Results: The findings revealed that (45.2%) of nurses’ expressed a moderate level of communication skills with the surgical patients. The nurses’ communication skills are significantly associated with their gender (p=0.000), education level (p=0.000), years of experience in surgical wards (p=0.007) and number of training sessions (p=0.000).

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Quality of Communication skills of nurses worked at the Hospitals Affiliated to Jahrom University of Medical Sciences, Iran

Cited by 5 publications

References 12 publications

Communication Skills of Fresh Medical Graduates in a Malaysian Private University

Communication Skills of Fresh Medical Graduates in a Malaysian Private University

Does the Job Category Affect Employments’ Organizational Citizenship Behavior In Hospitals?

Nursing communication skills in preoperative care

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