Quality function deployment in construction design: application in low‐cost housing design

Abdul‐Rahman, Hamzah; Kwan, Cheung; Woods, Peter Charles

doi:10.1108/02656719910268198

Cited by 65 publications

(42 citation statements)

References 4 publications

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“…It needs to be set forth that poor quality of a building is much allied to the safety failures of building. This assertion is supported by Abdul-Rahman et al, (1999) and Yau (2006) that indefensible buildings with poor workmanship and low quality of materials also lead to building deterioration and poor aesthetical performance. Poor quality and workmanship of a building will worsen the building if it is left unattended and the absence of maintenance action will instigate further impairment .…”

Section: Introductionmentioning

confidence: 76%

Correlation Analysis of Occupants’ Satisfaction and Safety Performance Level in Low Cost Housing

Husin

Nawawi

Ismail

et al. 2015

Procedia - Social and Behavioral Sciences

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The general building conditions in low cost housing are part of human's quality indicator. However, there are rising issues on the safety performance of the housing since the occupants are inclined to perceive safety hazards. Therefore, this paper explores the concept of Post Occupancy Evaluation (POE) as safety performance tool. This research conducted a survey on safety performance and occupants' satisfaction to 24 numbers of low cost housing at Kuala Lumpur, Malaysia. The correlation result shows that safety performance has a significant relationship with occupants' satisfaction. The findings supported the application of POE as the tool for safety performance.

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Section: Introductionmentioning

confidence: 76%

Correlation Analysis of Occupants’ Satisfaction and Safety Performance Level in Low Cost Housing

Husin

Nawawi

Ismail

et al. 2015

Procedia - Social and Behavioral Sciences

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“…In the same country, Alarcon and Mardones (1998) utilized it for identifying improvement tools that could help to alleviate design defects in construction projects. Meanwhile, in Malaysia, Abdul-Rahman et al (1999) partially applied the HoQ to determine the perceived importance and the level of customer satisfaction associated with the condition of low-cost flats. The exercise led to the identification of the most important characteristics for satisfying customers, which could be included in an improvement plan for future projects.…”

mentioning

confidence: 99%

Quality function deployment in construction

Delgado-Hernández

Bampton

Aspinwall

2007

Construction Management and Economics

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Quality function deployment (QFD) is a system for translating customer requirements (government regulations, operating conditions and buyer expectations) into suitable technical characteristics and ensuring that important ones are prioritized in the design. The method has been successfully applied in the manufacturing sector; however, its benefits have not yet been fully realized in construction. The House of Quality (HoQ), the most common 'tool' in QFD, has been used to identify and analyse customer requirements for a new children's nursery. A focus group was formed to gather these and a comparison made between an existing nursery and two competitors to ensure that the new build was designed to be at least as good as its competition. The results showed that QFD could be applied in construction projects as a tool for considering the most important customer requirements from the outset, with favourable indicators of project success (on-time delivery and customer satisfaction). In addition, the case study company considered it to be an innovative approach and has used the results in its designs.Case study, quality function deployment, total quality management,

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“…Gargion (1999) reported that the application of QFD has focused on different ways, such as a hypothetical renovation of a personal computer workroom (Mallon and Muligan, 1993), integrating of the customer's requirements in an industrialized housing component (Amarcost et al, 1994), and determining the design characteristics of the internal layout of a building apartment (Serpell and Wagner, 1997), testing the applicability of QFD to construction involving companies from different backgrounds (Huovila et al, 1997). Other studies of the implementation of QFD in construction have been reported, such as to examine the awareness and applicability of QFD methodology in design/build contracts (Low and Yeap, 2001), to improve layout and features of a middle-class apartment unit (Gargione, 1999), to incorporate customer demands into the design process (Stehn and Bergström, 2002), to establish prioritized order of consumer requirements in low-cost flats (Abdul-Rhman et al, 1999), to propose a model that can be readily used in the planning and design process of capital projects (Ahmed et al, 2003). …”

Section: A Glance At Qfdmentioning

confidence: 97%

Quality improvement of apartment projects using fuzzy-QFD approach: A case study in Vietnam

et al. 2009

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In Vietnam, the customers are becoming increasingly choosy when purchasing apartments. Enhancing the quality of real estate products in the design phase may raise competitive advantage in the real estate market. Quality Function Deployment (QFD) is an effective tool to improve the product quality and enhance competitive advantages in the market. The aim of this paper is to explore the applicability of QFD approach in enhancing the quality of a middle-grade apartment in the design phase. The seven-step procedure was used to develop the fuzzy-QFD system in the design phase of apartment projects. The study used a current apartment project as a case study to validate the approach. The customer's satisfaction and dissatisfaction on the current design was considered to determine design features a quality apartment meeting the customers' desires. The fuzzy numbers were used to rate the importance weightings of each customer requirement. The findings indicates that the balcony connected to the living room, the laundry with enough space for hanging the washing, and increasing the area of windows for natural lighting and ventilation are major customer desires influencing on their decisions to purchase an apartment in Vietnam. The proposed design solutions for enhancing the quality of the apartment can be used as a guide to focus on what the customer desires throughout the design phase. The results of this paper suggested that QFD can help investors, real estate companies and consultants to produce quality apartments at the design phase. Since Korea has emerged as the first largest foreign investor in Vietnam, the customer's requirements, technical solutions, and proposed design solutions may be valuable lessons for Korean investors, who would like to invest in real estate projects in Vietnam.

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Quality function deployment in construction design: application in low‐cost housing design

Cited by 65 publications

References 4 publications

Correlation Analysis of Occupants’ Satisfaction and Safety Performance Level in Low Cost Housing

Correlation Analysis of Occupants’ Satisfaction and Safety Performance Level in Low Cost Housing

Quality function deployment in construction

Quality improvement of apartment projects using fuzzy-QFD approach: A case study in Vietnam

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