Quality Function Deployment and Analytic Hierarchy Process: A literature review of their joint application

Abstract

The aim of this paper is to review the literature on the combined use of Quality Function Deployment (QFD) and Analytic Hierarchy Process (AHP) methodologies and to apply a comprehensive analysis over the resulting publications. The paper seeks to classify the articles with regard to their variations and extensions, and application areas. The articles are mostly applied in manufacturing, supply chain, higher education, strategy, service and sustainability. This review is characterized by a quantitative and qualitative approach of a non-probabilistic intentional sample composed of 100 academic papers – 98 articles and 2 reviews. For this purpose, the Scopus database was selected as a means to undertake a systematic investigation with a longitudinal cut from 1994 to 2015. The aim of this paper also contributes toward complementing Ho and Mehrjerdi revisions on deepening the QFD-AHP joint application. The limitation is related to the sample of works focus of this review, restricted to the Scopus database, thereby not characterizing the literature universe. A proposal for further investigations is to expand the search scope to other databases and to carry out a deeper analysis on each application area presented.

Mask Design for Life in the Midst of COVID-19

“…At the same time, the method and tools of QFD-AHP have evolved many variants and extensions. Many articles combine QFD with FAHP as a research tool on product design topics as well [39]. Therefore, this study conducted FAHP when operating the QFD method.…”

Hypergraph and network flow-based quality function deployment

“…There are also variations for the joint application of QFD and (fuzzy) AHP . QFD-AHP are commonly integrated techniques for decision-making purposes [52] . Their joint application has been utilized in manufacturing, supply chain, higher education, strategy, service, marketing, and energy, as well as sustainability [52] .…”

“…QFD-AHP are commonly integrated techniques for decision-making purposes [52] . Their joint application has been utilized in manufacturing, supply chain, higher education, strategy, service, marketing, and energy, as well as sustainability [52] . The main advantage of integrating QFD and AHP is that they can rank choices in the order of their effectiveness in meeting the functional objective, mainly at the conceptual design stage [53] .…”

A novel belief-based QFD-AHP model in interval type-2 fuzzy environment for lean after-sales service in automotive industry

“…The most commonly used method is the QFD-AHP. Armacost et al (1994) presented the earliest extension/application of QFD-AHP integrated with concurrent (simultaneous) engineering (Vaz de Oliveira et al , 2020). Another well-known application of the classical QFD-AHP method is about improving education quality and selecting education requirements (Köksal and Eğitman, 1998).…”