Quality dimensions of Delone-McLean model to measure students' accounting computer satisfaction: An empirical test on accounting system information

Zuama, Robi Aziz; Hudin, Jamal Maulana; Puspitasari, Diah; Hermaliani, Eni Heni; Riana, Dwiza

doi:10.1109/citsm.2017.8089318

Cited by 5 publications

(6 citation statements)

References 7 publications

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“…The better the services provided by IS personnel of SIKAD to users, especially when an error occurs, it can lead to positive use from the user perspective. These finding was relevant with previous studies [7], [11], [14], [16], [26].…”

Section: Figure 4 Structural Model Path Coefficientssupporting

confidence: 87%

“…Furthermore, positive use by users due to good service support can encourage users to get satisfaction while using the system. Related studies also confirmed this finding that the quality of services provided by IS personnel can positively affect perceived satisfaction [1], [7], [9]- [12], [14].…”

Section: Figure 4 Structural Model Path Coefficientsmentioning

confidence: 54%

“…Usefulness, Productivity, Effectiveness, Speed of Accomplishing Task [14], [21], [23], [34], [35] Table 1 describes that the measurement items for each construct (latent and manifest variables) were obtained following the literature review of the related research. The latent variables in this study represent the constructs of the D&M success model which consists of system quality (SQ), information quality (IQ), service quality (SvQ), usage (U), user satisfaction (US), and net benefits (NB).…”

Section: Methodsmentioning

confidence: 99%

“…The results of tests that have been carried out on the impact of the quality dimensions on system use and user satisfaction are proven to have a positive effect, but some are not. Several studies in the field found that system quality has a positive relationship with user satisfaction and system use [7], [14], [23], [24]. However, other results found the relationship between these dimensions does not indicate a positive impact [11], [13], [25], [26].…”

Section: Figure 2 Is Success Model To Be Testedmentioning

confidence: 99%

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DeLone and McLean Model of Academic Information System Success

Umaroh¹,

Barmawi²

2021

EEA

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Information system (IS) is crucial in today’s educational institution. Academic information systems that provide reliable and well-presented information are essential for the university to improve strategic performance in management and decision making. To achieve educational-related goals, University makes investments in IS expecting positive impacts but often lacks post-implementation review. Thus, evaluation of IS “success” is an important aspect to ensure successful service delivery. This is indicated by the effective use of the system and the positive influence it has on their customers This is indicated by the effective use of the system and the positive impact on their customers. This study addresses factors that influence the successful implementation of the Academic Information System (AIS) using IS success models. The structural model has been tested using an empirical approach based on data collected from 187 active users of AIS. This study found compared to other quality dimensions, information quality has the greatest influence on user satisfaction. However, perceived system quality is not a significant predictor of system use and user satisfaction

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Section: Figure 4 Structural Model Path Coefficientssupporting

confidence: 87%

Section: Figure 4 Structural Model Path Coefficientsmentioning

confidence: 54%

Section: Methodsmentioning

confidence: 99%

Section: Figure 2 Is Success Model To Be Testedmentioning

confidence: 99%

See 2 more Smart Citations

DeLone and McLean Model of Academic Information System Success

Umaroh¹,

Barmawi²

2021

EEA

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“…Systems that are easy and available and have attractive features will encourage users to use the system more often (Mohammadi, 2015). Freeze et al (2010), Zuama et al (2017), and Aldholay et al ( 2018) found a positive effect of system quality on e-learning system actual use, and supported the significant impact of system quality on students' actual use. Therefore, the following hypothesis is posited:…”

Section: / 15mentioning

confidence: 99%

System Quality and Student’s Acceptance of the E-learning System: The Serial Mediation of Perceived Usefulness and Intention to Use

et al. 2022

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This study explores the mechanism through which system quality influences e-learning system acceptance. Precisely, this study aims to examine how perceived usefulness and intention to use serially mediate the impact of system quality on actual use. The data were collected from three public universities in Jordan. Structural equation modeling was employed to examine 336 questionnaires. The findings reveal that system quality significantly affects perceived usefulness and intention to use, perceived usefulness significantly affects intention to use and actual use, where the intention to use significantly affects actual use of the e-learning system as well. Furthermore, the study also confirms that system quality does not affect the e-learning system actual use directly but indirectly and serially through the two acceptance variables, perceived usefulness and intention to use. Thus, this study improves the understanding of student's acceptance and behavior towards the e-learning system in Jordan public universities and the effect of system quality attributes on this relationship. Also, this study set certain directions for the decision-makers and university management in designing their strategies.

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