“…System Quality (SQ): Umaroh and Barmawi (2021) defined SQ as a desirable feature of an IS that deals with the usability characteristic and performance metrics. Important characteristics of SQ include availability, efficiency, sophistication, suitability, customization, data correctness, ease of understanding and application, flexibility, incorporation, interactivity, turnaround time, consistency, response time, system correctness, and system structures.…”