Quality culture at Nordic Universities

Nygren-Landgärds, Christina; Mårtensson, Lena; Pyykkö, Riitta; Bjørnestad, John Olav; Schoultz, Roald von

doi:10.1080/21568235.2022.2116066

Cited by 9 publications

(7 citation statements)

References 11 publications

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“…Over the last two decades, the notion of QC as part of organizational culture (OC) [ 64 ] has received much attention from researchers. However, despite wider acceptance, its meaning remains ambiguous in earlier literature [ 2 ]. QC in a broader context is “a system of shared values, beliefs and norms that focuses on delighting customers and continuously improving the quality of products and services” [ 65 ].…”

Section: Literature Reviewmentioning

confidence: 99%

“…In such an environment, some authors emphasize that institutions must employ various marketing strategies to attract students and gain a competitive advantage [ 1 ]. In contrast, others emphasize that universities need to restructure their quality systems and adhere to national and international standards [ 2 ]. While profitability and survival are often considered the primary goals of any institution, they should not come at the expense of academic quality.…”

Section: Introductionmentioning

confidence: 99%

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The effect of quality culture on service quality of public and private Universities: A comparative analysis

et al. 2023

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This study aims to differentiate between perceived quality culture (QC) and service quality (SQ) in public and private universities; and to examine the effect of QC on SQ in both types of universities, individually and collectively. This is a quantitative study in which data are collected from administrative and quality managers of randomly selected universities in Pakistan through face-to-face and online surveys. Of the 150 questionnaires distributed, a total of 111 questionnaires are received, of which 105 are valid, giving a response rate of 70%. The collected data are then analyzed by descriptive and causal research methods using SPSS-25 and PLS-SEM. The findings reveal significant differences in perceived QC and SQ between public and private universities; however, public universities scored higher on both variables than private universities. Furthermore, the results show the significant effect of QC on SQ individually and collectively in public and private universities; however, this relationship is stronger for private universities than for public universities. The findings of the study may help administrative and quality managers to improve SQ by cultivating QC in their respective universities, thereby improving organizational performance. This study extends theoretical knowledge by introducing QC as a predictor variable and then measuring SQ from a dual perspective (internal and external customers) in a university setting, which is less explored in the existing literature.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

The effect of quality culture on service quality of public and private Universities: A comparative analysis

et al. 2023

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“…Despite being a popular and widely used concept, the precise meaning of QC remains unclear (Nygren-Landgärds et al , 2022). This is primarily because QC is a dynamic and continuously evolving concept (Verschueren et al , 2023), and each university must develop it according to its unique requirements (Nygren-Landgärds et al , 2022). The European University Association defines QC as an organizational culture that strives to permanently improve quality, considering two elements: the “cultural/psychological” element, encompassing shared values, beliefs, expectations and a commitment to quality; and the “structural/managerial” element, which involves processes that integrate individual efforts to enhance quality (EUA, 2006).…”

Section: Review Of Related Researchmentioning

confidence: 99%

Section: The Mediating Role Of Quality Culturementioning

confidence: 99%

The nexus between leadership styles and organizational performance: the mediating role of quality culture

Iqbal

Taib

Razalli

2023

QAE

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Purpose This study aims to investigate the mediating role of quality culture (QC) between transformational leadership (TFL), transactional leadership (TNL) and organizational performance (OP) in higher education institutions. Design/methodology/approach The study collects data through a nationwide survey of administrators representing public and private universities in Pakistan using stratified random sampling techniques, while partial least squares structural equation modeling (PLS-SEM) is used for data analysis. Findings The results show that both TFL and TNL directly influence QC and that QC directly influences OP. Additionally, the study reveals significant indirect effects of TFL and TNL on OP through QC. However, the direct effects of TFL and TNL on OP are not empirically supported. Research limitations/implications This study contributes theoretically to the understanding of OP in universities by examining valuable resources (TFL, TNL) and dynamic capability (QC) as predictors while also introducing QC as a mediator to explain the underlying mechanism between TFL, TNL and OP. However, limitations include a cross-sectional design, a small sample size and reliance on administrators' perceptions as the sole respondents. Practical implications This study provides interesting insights for leaders, policymakers and quality managers to integrate valuable, dynamic resources and foster QC by increasing quality awareness at all departmental levels, thereby improving university performance. Originality/value The novelty of this study is the introduction of QC as a mediator of TFL, TNL and OP in a university setting.

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“…This is in contrast to the works dedicated to measuring quality culture, which has been gradually increasing over the years (e.g. Sattler and Sonntag, 2018;Nguyena et al, 2020;Rahnuma, 2020;Nygren-Landg€ ards et al, 2022). Among the set of analyzed studies, only Abatayo and Regis (2018) proposed a model of CoE however, it does not de facto measure CoE, but indicates how it is related to such subcultures as Academic Sensitive Culture; Introverted Culture; Academic-Leadership Sensitive Culture; and Non-Teaching Culture.…”

Section: Discussionmentioning

confidence: 79%

The culture of excellence and its dimensions in higher education

Wiśniewska

Grudowski

2023

TQM

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PurposeTo recognize the existing state of knowledge on a culture of excellence (CoE) in higher education institutions (HEIs) and to define the CoE in HEI and the dimensions that make up that culture. A subsidiary goal is to propose a qualitative tool to measure CoE maturity.Design/methodology/approachThe study was based on the qualitative method, the preferred reporting system of systematic reviews and meta-analysis (PRISMA). Next, the conceptual work method was used.FindingsA research gap in the topic of CoE in HE has been confirmed. The CoE's own definition has been proposed, as well as a set of seven dimensions that comprise it, such as: Clear vision, mission and goals for excellence; Leadership oriented to excellence; Employee engagement; Human resources management; Meeting and exceeding student and staff expectations; Continuous improvement of processes through innovation and excellent practices; and Partnership and teamwork for improvement.Research limitations/implicationsThe study research was limited to open-access articles. Therefore, in the future, the search can be broadened to include monographs or doctoral dissertations, and other peer-reviewed studies. The research implications are related to the originality of our work and the proposals of two concepts – a CoE model and a CoE maturity assessment tool.Practical implicationsLeaders at universities, e.g. rectors and deans, can take into account the identified dimensions and progressively provide them as conditions conducive to achieving above-average levels.Originality/valueThis is the first literature review on CoE in HEIs, which can be considered an original contribution to science and practice. The original contribution of the paper is also the proposal of a CoE conceptual model and a CoE maturity assessment tool.

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Quality culture at Nordic Universities

Cited by 9 publications

References 11 publications

The effect of quality culture on service quality of public and private Universities: A comparative analysis

The effect of quality culture on service quality of public and private Universities: A comparative analysis

The nexus between leadership styles and organizational performance: the mediating role of quality culture

The culture of excellence and its dimensions in higher education

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