Quality Costing

Dale, B.G.; Reid, I.; Bamford, D.

doi:10.1002/9781119302735.ch5

Cited by 18 publications

(26 citation statements)

References 9 publications

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“…Depending on the character of an analysed industry many authors present different elements of quality costs. As reported by Dale and Plunkett (1999) summarized lists of quality costs can be used as guidance or as a source of ideas. Scientists or practitioners should take into account each industry specifics and their quality costs drivers.…”

Section: Classification Of Quality Costsmentioning

confidence: 99%

The Quality Costs Assessment in the Aspect of Value Added Chain

Daunorienė

Katiliūtė

2016

QIP Journal

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Purpose: The main purpose of this paper is to focus on the quality costs influence direction and intensity on the added value in the aspect of value chain.Methodology/Approach: The article is based on a nomothetic point of view that includes three modules: conceptual, hypothetical – deductive and inductive methods. To formulate theoretical aspects of quality costs evaluation, comparative and chronological analysis of scientific literature is used. Empirical results of the research are obtained by applying method of expert evaluation.Findings: During expert evaluation procedure is identified and selected significant quality costs elements. It is a useful tool to identify quality costs thought value chain processes. Created model of quality costs assessment in the aspect of value added chain is based on identification and classification of quality costs elements and allows to measure and to evaluate influence of quality costs, its direction and intensity on the added value.Research Limitation/implication: The formulated model of quality costs assessment in the aspect of value added chain is assigned to the models that “are oriented towards the situation”, i.e. diverted towards organizational analyses.Originality/Value of paper: The paper complements the gap between theoretical and practical framework of determining influence of quality costs on added value and proves importance of the assessment of quality costs elements in the aspect of added value chain.

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Section: Classification Of Quality Costsmentioning

confidence: 99%

The Quality Costs Assessment in the Aspect of Value Added Chain

Daunorienė

Katiliūtė

2016

QIP Journal

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“…In this regard, Dale and Plunkett [68] stated that for last two decades, quality has been considered as one of important factor in manufacturing, service and purchasing to increase sales and profits. There is an inconsistency of research result of these studies and worthy to examine as research gap.…”

Section: Sustainable Competitive Advantagementioning

confidence: 99%

Total Quality Management (TQM) Adoption in Bangladesh Ready-Made Garments (RMG) Industry: A Conceptual Model

Rashid¹,

Taibb²

2016

AJIBM

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Bangladesh Ready-Made Garments (RMG) sector shows remarkable growth and significant contribution in the country's economic development though product and service qualities are yet a considerable problem to worry about. RMG companies in Bangladesh are not fully aware about the impacts and value of Total Quality Management (TQM) implementation. Actually they mostly give emphasis on ISO 9000 execution and various researches show that application of this only enhances problems. Researchers argue that effective implementation of TQM practices is a main criteria and predictor of gaining sustainability in business. So, for being competitive in the long run, RMG industry in Bangladesh should focus more on TQM practices rather than taking advantages out of the cheapest labors. As, it is notable to mention that in case of Bangladesh RMG sector, most of the existing literatures give more emphasis and discuss about the infrastructural and strategic matters whereas TQM and Human Resource Management (HRM) practices in an attempt to improve sustainable competitive advantage are still a debate both theoretically as well as empirically. In this aspect, literatures proved that, no previous studies were conducted to verify the association among practices of TQM, sustainable competitive advantage as well as the role of HRM as a mediator to build TQM climate in Bangladesh RMG sector. In order to bridge this gap and to generate a more comprehensive argument, this paper further proposes and aims at providing a tool, a procedural framework, to enhance TQM in various RMG companies operating in Bangladesh via the development of appropriate TQM model which will ensure organizational sustainable competitive advantage where HRM practices will consider as mediating variable. Proposed research direction and conclusion are discussed in conclusion of this research.

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“…Based on a variety of companies, industries and situations, the cost of quality (or to be more precise the cost of not getting it right the first time) ranges from 5 to 25 per cent of an organization's annual sales turnover in manufacturing or annual operating costs in service-type situations; see Dale and Plunkett (1999) for details. An organization should compare its profit-to-sales turnover ratio to that of its quality costs-to-sales turnover ratio in order to gain an indication of the importance of product and service quality to corporate profitability.…”

Section: The Cost Of Non-quality Is Highmentioning

confidence: 99%

Quality Management Techniques

Dale

Dehe

Bamford

2016

Managing Quality 6e

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TQM: An Overview and the Role of Management 5 keep a unit in operation and in trying to emphasize excellence, just count the number of times the word 'quality' is used in the argument or presentation. Quality as a concept is quite difficult for many people to understand, and much confusion and myth surround it. In a linguistic sense, quality originates from the Latin word 'qualis' which means 'such as the thing really is'. There is an international definition of quality: 'the degree to which a set of inherent characteristics fulfils requirements' (ISO 9001 2015). However, in today's business world there is no single accepted definition of quality. Irrespective of the context in which it is used, it is usually meant to distinguish one organization, event, product, service, process, person, result, action, or communication from another. Preventing confusion and ensuring that everyone in an organization is focused on the same objectives, there should be an agreed definition of quality. For example, BetzDearborn Inc. defines quality as: 'That which gives complete customer satisfaction', and Rank Xerox (UK) as 'Providing our customers, internal and external, with products and services that fully satisfy their negotiated requirements'. North West Water Ltd use the term 'business quality' and define this as: Understanding and then satisfying customer requirements in order to improve our business results. Continuously improving our behaviour and attitudes as well as our processes, products and services. Ensuring that a customer focus is visible in all that we do.

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Quality Costing

Cited by 18 publications

References 9 publications

The Quality Costs Assessment in the Aspect of Value Added Chain

The Quality Costs Assessment in the Aspect of Value Added Chain

Total Quality Management (TQM) Adoption in Bangladesh Ready-Made Garments (RMG) Industry: A Conceptual Model

Quality Management Techniques

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