Quality Assessment of E-Health Solutions in Primary Health Care - Approach Based on User Experience

Development of the quality assessment model of EHR software in family medicine practices: research based on user satisfaction

“…The situation observed in this study is partially supported by the results of our research conducted during the past five years 4 , 34 , 35. There are also several European studies that deal with the issue of functional quality and advanced functionalities of this type of EHR software.…”

“…Special attention was paid to the European research papers and studies in the field of information technology (IT) adoption,21 quality evaluation22 – 27 and usability28 – 30 of the ambulatory EHR systems. Trying to assess the situation and the specifics of Croatian health system, we analysed the significant results of research on the health information system in the Republic of Croatia 3 , 4 , 31 – 37. We also tried to keep to basic guidelines for good evaluation practice in health informatics38 and statement on reporting of evaluation studies in the health informatics 39…”

“…Croatian Health Insurance Fund (CHIF) forms the current certification criteria for the selection of the software support to Croatian FMPs since it is an executive and regulatory body of the Ministry of Health 2. Unfortunately, these certification criteria are still based solely on the necessary legislative or communication criteria and capabilities,3 , 4 while other important functional features of this type of software support remain uneven and largely left to the will of the software developers. According to the current criteria, the CHIF chose eight versions of EHR software that are presently used in Croatian FMPs.…”

Quality assessment model of software for managing family medicine practice — Methodology and basic results

“…Trying to assess the situation and the specifics of Croatian health system, the significant results of research on the health information system in the Republic of Croatia were analyzed [12,13,14]. The results of research in the past five years done by the authors of this paper are also a part of this paper [2,15]. Based on the theoretical research, the initial framework model consisting of six main categories, representing key functionality groups of the respective software support, was formed.…”

“…Croatian Health Insurance Fund (CHIF) forms the current certification criteria for the selection of software support to the Croatian FMP since it is an executive and regulatory body of the Ministry of Health (MoH) [1]. Unfortunately, these certification criteria are still based solely on the necessary legislative or communication criteria [2] and capabilities, while other important functional features of this type of software support remain uneven and largely left to the will of the software developers. According to the current criteria, the CHIF chose eight versions of computer software that are D. Kralj presently used in Croatian FMPs.…”