Quality approaches in small or medium-sized enterprises: Methodology and survey results

Guilhon, Alice; Martin, Jacques; Weill, Michel

doi:10.1080/0954412988163

Cited by 11 publications

(11 citation statements)

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“…Emphasis on the demonstrated compliance to the standard for suppliers has led some businesses to seek registration only in order to win customers or remain on approved supplier lists (Brown and Van der Wiele, 1995;McTeer and Dale, 1994;Bendell and Boulter, 2004). When smaller companies are pushed into implementing ISO 9000 because of external factors, those firms may have little intention of extending the quality program further unless required to do so by a customer (Guilhon et al, 1998;Lee and Palmer, 1999).…”

Section: The Evolution Of Iso Standardsmentioning

confidence: 99%

An examination of ISO 9000:2000 and supply chain quality assurance

Sroufe

Curkovic

2007

J of Ops Management

163

112

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ISO 9000:2000 is the latest version of the quality standard developed by the International Organization for Standardization (ISO). The standard aims to evaluate a firm's ability to effectively design, produce, and deliver quality products and services. This version of the standard tries to enhance customer satisfaction by including more top-management involvement and continual improvement. Despite widespread international acceptance, the new standard is surrounded by controversy similar to that surrounding its predecessor, the 1994 version. The literature is clearly divided in its assessment of ISO 9000:2000, which is viewed as either a quality management (QM)-based system or as another paper-driven process that increases risk, uncertainty, and costs. This study utilizes case-based research to address the competing views of the ISO 9000:2000 standard in an attempt to see if a sample of firms in the automotive industry can be positioned within the Miles and Snow [Miles, R.E., Snow, C.C., 1978. Organizational Strategy, Structure and Process. McGraw-Hill, New York] strategic typology. We compare different amounts of quality standard integration and quality assurance in the supply chain of firms with ISO 9000:2000 registration while positing several research propositions. #

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Section: The Evolution Of Iso Standardsmentioning

confidence: 99%

An examination of ISO 9000:2000 and supply chain quality assurance

Sroufe

Curkovic

2007

J of Ops Management

163

112

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“…Customer request is the least valued followed by the fact that other competitors certificated as a requirement. To respond to the second objective proposed in this paper, we conducted a ''Principal Components Factor Analysis'' with varimax rotation, with the aim of grouping the motivations to become certified in others, that replace the 15 we have Carlsson and Carlsson (1996), Withers and Ebrahimpour (1996), Van Der Wiele et al (1996), Abraham et al (1997), Jones et al (1997), Brown et al (1998), Bryde and Slocock (1998), Casadesús et al (1998Casadesús et al ( , 1999, Guilhon et al (1998), Krasachol et al (1998), Lee (1998), Quazi andPadibjo (1998), Ferguson et al (1999), Martínez et al (1999), Mcadam and Mckeown (1999), Escanciano (2001), Singels et al (2001), Yahya and Goh (2001) expressed in the questionnaire with as little loss of information as possible, allowing us to analyze the structure of the motivations that drive rural accommodation to implement and certify a system of quality management. As a preliminary step to the performance of factorial analysis, it must be specified that the data from the questionnaire are adequate for factorial analysis.…”

Section: Discussionmentioning

confidence: 99%

Reasons which lead the rural accommodation sector to become certified with “Q For Tourist Quality”

2013

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This paper presents the results of the empirical study conducted in 100 tourist rural accommodation businesses in Spain certified with the mark ''Q For Quality Tourist.'' The objective is to analyze the motivations that have led the rural accommodation to implement and certify a quality management system and analyze the influence of the same on the level of implementation of the critical factors and outcomes. The methodology used consists of performing a cluster analysis that allows us to contrast and verify proposed hypotheses applying as a previous step the factor analysis in order to determine the structure of motivation in this sector and get the scores factorial necessary to apply cluster analysis. The results obtained shows that the motivations in this sector are divided into three groups: external market reasons, external reasons of requirements, and internal reasons. Finally, we have corroborated that the stronger are the motivations that promote the certification process the level of involvement will be higher, which leads to greater levels of implementation of the critical factors of quality.

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“…Empirical studies of the contextual determinants of HR practices Empirical studies Country N SME (0-100) SME (0-250) SME (0-500) SME / LE (2001) The Netherlands 16 11 Deshpande / Golhar (1994) United States 100 12 Golhar / Deshpande (1997) Canada 143 13 Gudmundson / Hartenian (2000) United States 207 14 Guilhon/ Martin / Weill (1998) France 42 15 Hanks / Chandler (1994) United States 133 16 Hausdorf / Duncan (2004) Canada 175 17 Heneman / Berkley (1999) United States 117 18 Kinnie / al. (1999) United Kingdom 3 19 Knoke / Kalleberg (1994) United States 688 20 Kotey / Slade (2005) Australia 371 21 Kuratko / Hornsby (2001) United States 184 22 Leung (2003) United States 4 23 Machin / Wood (2005) United Kingdom 7 000 24 Matlay (1999) United Kingdom 6 000 25 Mazzarol (2003) Australia 4 26 Messeghem (2003) France 72 27 Ng / Maki (1993) Canada 356 28 Nguyen / Bryant (2004) Vietnam 89 29 Otham (Bin) / Poon (2000) Malaysia 108 30 Peck (1994) United States 63 31 Poutsma/ Hendrickx/ Huijgen (2003) Europe (10) -4 -7 -9 -10 -11 -12 -16 -17 -19 -21 -22 -23 -28 -29 -32 -35 -37 -40 -42 -44 -46 5 -40 Strategy (innovation, quality, etc.)…”

Section: Appendixmentioning

confidence: 99%

Configuring and Contextualising HR Systems: An Empirical Study of Manufacturing SMEs

Lacoursière¹,

Fabi²,

Raymond³

2008

mrev

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Standard-Nutzungsbedingungen:Die Dokumente auf EconStor dürfen zu eigenen wissenschaftlichen Zwecken und zum Privatgebrauch gespeichert und kopiert werden.Sie dürfen die Dokumente nicht für öffentliche oder kommerzielle Zwecke vervielfältigen, öffentlich ausstellen, öffentlich zugänglich machen, vertreiben oder anderweitig nutzen.Sofern die Verfasser die Dokumente unter Open-Content-Lizenzen (insbesondere CC-Lizenzen) zur Verfügung gestellt haben sollten, gelten abweichend von diesen Nutzungsbedingungen die in der dort genannten Lizenz gewährten Nutzungsrechte.Human resource management (HRM) has become for SMEs a critical factor of adaptation to an increasingly complex and uncertain business environment. Founded on open systems and contingency theory, the present study seeks to identify configurations of HR systems in manufacturing SMEs, and to determine the extent to which these configurations are associated to the environmental and organisational context. Survey data analysis of 176 manufacturing SMEs revealed three configurations of HR systems, namely a "strategic-high-commitment system", a "functional-high-commitment system", and a "traditional-low-commitment system". Differences in these systems are associated to variables that reflect the SMEs' environmental, organisational and technological context.

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Quality approaches in small or medium-sized enterprises: Methodology and survey results

Cited by 11 publications

References 0 publications

An examination of ISO 9000:2000 and supply chain quality assurance

An examination of ISO 9000:2000 and supply chain quality assurance

Reasons which lead the rural accommodation sector to become certified with “Q For Tourist Quality”

Configuring and Contextualising HR Systems: An Empirical Study of Manufacturing SMEs

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