Qualitative interviews regarding pharmacist prescribing in the community setting

Feehan, Michael; Durante, Richard; Ruble, James; Munger, Mark A.

doi:10.2146/ajhp150691

Cited by 21 publications

(46 citation statements)

References 13 publications

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“…It is widely accepted that satisfied customers are more likely to be loyal to the business much longer than customers who are dissatisfied . Our congruent results with published studies support that the consumer‐pharmacist interaction utilizing the pharmacist as an information source is associated with greater satisfaction and loyalty with the community pharmacy . This data would suggest that when patients are engaged with the pharmacist, they become more actively involved in the pharmacy, potentially leading to better self‐care and improved health outcomes.…”

Section: Discussionsupporting

confidence: 84%

Consumer awareness and utilization of clinical services, and their satisfaction and loyalty with community pharmacies: Analysis of a US nationwide survey

Parker

Tak

Kim

et al. 2019

J Am Coll Clin Pharm

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Introduction Community pharmacies are the most accessible health care service locations. While providing greater patient health care access, there is a need for understanding consumer awareness and utilization of pharmacy‐provided services and their satisfaction and loyalty to the pharmacy setting. Objectives To determine consumer utilization and awareness of services and to identify what factors influence satisfaction and loyalty within a community pharmacy. Methods A 30‐minute online survey of 9202 adult consumers across the United States was conducted. Patient's self‐reported awareness and utilization, satisfaction with their community pharmacies, and likelihood to recommend their current pharmacy were scored. The likelihood to recommend scores was translated into a Net Promoter Score (NPS). Regression analysis was utilized to identify associated independent variables associated with consumer awareness, utilization, satisfaction, and loyalty to their community pharmacy. Results Consumer utilization of medication distribution services was more common than use of clinical services, even though many consumers are aware of available clinical services. Consumer satisfaction with and loyalty to their community pharmacy was ranked high (8.67 ± 1.39; 8.56 + 1.66 [both strongly agree], respectively). Trusting the pharmacist to provide accurate medication and general health information were ranked as strongly agree (8.25 ± 2.04) and moderately agree (6.42 ± 2.84). Consumer's NPS (+49.9) was moderately‐high with a major proportion being promoters (60.1%) of their community pharmacy. Multivariate regression showed that community pharmacy satisfaction and loyalty were modestly associated with advanced age, the provision of accurate medication and health information, and medication dispensing functions. Conclusion Satisfaction and loyalty are vital aspects in the delivery and efficacy of health care, especially in the community pharmacy setting. The results of this study show that consumers are promotors of community pharmacies and that pharmacists are an important source for health and medication information.

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Section: Discussionsupporting

confidence: 84%

Consumer awareness and utilization of clinical services, and their satisfaction and loyalty with community pharmacies: Analysis of a US nationwide survey

Parker

Tak

Kim

et al. 2019

J Am Coll Clin Pharm

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“…included exposed and unexposed patients in the UK and Feehan et al . had US patients who had never been exposed to pharmacist prescribing .…”

Section: Resultsmentioning

confidence: 99%

“…In a recent study of prescribing by community pharmacists in the USA, patients who had yet to experience pharmacist prescribing were of the view that pharmacists should only dispense and provide medicines information other than a possible role in prescribing for minor conditions . c.Pharmacists: Twenty‐four studies researched the perspectives of pharmacists postimplementation of prescribing rights mainly in the UK ( n = 18], US , and Canada .…”

Section: Resultsmentioning

confidence: 99%

“… e.Policymakers: Only one study from the USA explored the perceptions of policymakers involved in medical services coverage or formulary policies after the realisation of pharmacist prescribing. The main findings were that these decision‐makers responded positively to pharmacist prescribing due to pharmacists' knowledge about drugs and their mechanisms of action . …”

Section: Resultsmentioning

confidence: 99%

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Stakeholders' views and experiences of pharmacist prescribing: a systematic review

Jebara

Cunningham

MacLure

et al. 2018

Brit J Clinical Pharma

107

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“…In many states, expansion of the pharmacist prescribing model has been recognized by policy‐makers through statewide legislation, and this could provide an additional method for enhancing access . Overall, perceptions of pharmacist prescribing for contraception is positive—numerous studies have shown that most women, community pharmacists, student pharmacists, and other health care providers are supportive of this expanded role …”

Section: Introductionmentioning

confidence: 99%

Women's perceptions of pharmacist‐prescribed hormonal contraception

Meredith

Olenik

Farris

et al. 2019

J Am Coll Clin Pharm

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Introduction Unintended pregnancy is a public health issue, with young women in their late teens and early 20s at highest risk. Multiple approaches to increasing contraception access have been implemented, including adoption of statewide pharmacist prescribing legislation in multiple states. Indiana does not currently have such legislation in place. The objective of this study was to identify how women at risk for unintended pregnancy in central Indiana perceive pharmacist prescribing of contraception. Study Design Qualitative, one‐on‐one semi‐structured interviews. Methods Purposive, convenience sampling of eligible women 18 to 29‐years‐old who live in Indiana was used. Recruitment occurred via printed flyers placed in public locations that were not focused on health care, free classified online advertisements, and electronic flyers within Facebook social groups relevant to the study population. Interviews were conducted via telephone until thematic saturation was achieved. Participant demographics, baseline characteristics, current and past barriers to obtaining contraception, and perception of a pharmacist contraception prescribing model were collected. Interview transcripts were coded in an iterative manner with qualitative data analysis software (MAXQDA, Version 12) until consensus was achieved. Results Fourteen women completed the study. Four primary themes emerged encompassing accessibility, communication, pharmacist attributes, and payment. Thirteen participants would personally utilize a pharmacist prescribing contraceptive service and all stated that this service would be beneficial for other women. Of those women expressing a preference (n = 7), a female pharmacist would be preferred for service delivery. Participants expressed concerns related to access by minors, skills and training of the pharmacist, and environment within the pharmacy. Conclusions Women in Indiana desire broader access to contraception. Efforts should be made at the individual pharmacist‐provider level and statewide to explore strategies to increase access. Resources should be allocated to the creation of protocols for pharmacist prescribing within Indiana and other states.

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Qualitative interviews regarding pharmacist prescribing in the community setting

Cited by 21 publications

References 13 publications

Consumer awareness and utilization of clinical services, and their satisfaction and loyalty with community pharmacies: Analysis of a US nationwide survey

Consumer awareness and utilization of clinical services, and their satisfaction and loyalty with community pharmacies: Analysis of a US nationwide survey

Stakeholders' views and experiences of pharmacist prescribing: a systematic review

Women's perceptions of pharmacist‐prescribed hormonal contraception

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