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Bao, Lei; Cai, Xiaxia; Dai, Xiaoqian; Ding, Ye; Jiang, Yihua; Li, Yujie; Zhang, Zhaofeng; Li, Yong

doi:10.1111/deci.1989.20.issue-4

Cited by 14 publications

(1 citation statement)

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“…The previous studies on Total quality practices have examined what constitutes Total quality practices and what are the key practices for the success of TQM by implementing the total quality practices (Al-Marri, Ahmed, & Zairi, 2007;Zhang et al, 2000;Antony, Leung, Knowles, & Gosh, 2002;Saraph, Benson, & Schroeder, 1989;Sila & Ebrahimpour, 2002). These studies have provided different sets of practices considered essential to the success of TQM implementation.…”

Section: Review Of Literaturementioning

confidence: 99%

Empirical Examination of the Impact of Total Quality Services on Hospitality Industry Business

Singh

2015

Journal of Quality Assurance in Hospitality & Tourism

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This study focuses on the effective use of Total Quality Service (TQS) practices for hotel groups in northern India. A growing number of organizations in tourism and hospitality are embracing the concept of TQS, as it has a major impact on the growth of the national hospitality sector. The statistical tools like mean, standard deviation, correlation, factor analysis, and SEM through AMOS 16 version were used for data analysis and hypothesis testing. The reliability and validity were also checked. The results reflected the positive and significant effect of TQS on the performance of the hotels in northern India. Continuous improvement, management commitment and training are the significant predictors of business performance in the Tourism and Hospitality Service Sector. The study was performed with the suggestions for optimal implementation of TQS in the Tourism and Hospitality Sector, which further helps service providers to gain a competitive advantage.

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Section: Review Of Literaturementioning

confidence: 99%

Empirical Examination of the Impact of Total Quality Services on Hospitality Industry Business

Singh

2015

Journal of Quality Assurance in Hospitality & Tourism

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Measuring critical success factors of TQM implementation successfully – a systematic literature review

Hietschold

Reinhardt

Gurtner

2014

International Journal of Production Research

137

156

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In times of globalisation and international trade, the concept of total quality management (TQM) as a strategy to enhance organisational performance is growing in importance. To exploit the benefits provided by TQM, organisations must manage the complex implementation process successfully. Therefore, organisations need to measure critical success factors (CSFs) when introducing TQM. However, previous research has developed a plethora of measurement instruments and researchers do not agree on certain factors or on one single measurement instrument. A systematic literature review is conducted to structure and clarify the scattered research field. The analysis of 145 studies reveals that CSFs can be classified into 11 distinct dimensions. The article proposes a three-level framework and a holistic set of measurement instruments to help researchers and managers measure each critical dimension in a timely and comprehensive manner. A focus group consisting of six quality managers validated these results. The study concludes with further findings and future research. Deficiencies of current measurements are presented and the article discusses the finding that human related factors are regarded as highly relevant but have remained low on many researchers' and practitioners' agendas. Hence, this article is a major contribution to structure the complex research field of measuring CSFs of TQM implementation.

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Exploring soft TQM dimensions and their impact on firm performance: some exploratory empirical results

Dubey

Gunasekaran

2014

International Journal of Production Research

115

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Cited by 14 publications

References 0 publications

Empirical Examination of the Impact of Total Quality Services on Hospitality Industry Business

Empirical Examination of the Impact of Total Quality Services on Hospitality Industry Business

Measuring critical success factors of TQM implementation successfully – a systematic literature review

Exploring soft TQM dimensions and their impact on firm performance: some exploratory empirical results

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