Empirical Examination of the Impact of Total Quality Services on Hospitality Industry Business

Singh, Ramjit

doi:10.1080/1528008x.2015.1013411

Cited by 9 publications

(3 citation statements)

References 55 publications

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“…Furthermore, the prior study did not address the cross-cultural issue. Thus, the suggested model can be tested in diverse cultural situations, allowing for a comparative comparison of emerging and established economies in future research Sinha et al, 2023).…”

Section: Limitations and Future Research Directionsmentioning

confidence: 99%

Fostering social media user intentions: AI-enabled privacy and intrusiveness concerns

Shoukat,

Elgammal,

Selem

et al. 2024

SJME

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Purpose This paper aims to empirically examine the impact of psychological factors (i.e. privacy and intrusiveness concerns) on user intentions regarding artificial intelligence (AI)-enabled social commerce applications at their core through perceived usefulness. The theoretical model is supported by the theory of planned behaviour (TPB). Design/methodology/approach Data was gathered from 488 social media users in Saudi Arabia. Findings Privacy concerns significantly affect perceived usefulness. Furthermore, the link between privacy concerns and behavioural intentions was mediated by perceived usefulness. Research limitations/implications Business leaders should raise users’ awareness about the effectiveness of AI-powered tools that can influence their behavioural intentions. Furthermore, managers must be aware of the regulations that protect user privacy, track online activity and offer secure communication channels. Originality/value This paper expands on TPB by bridging the theoretical and practical divide. It further develops a theoretical framework for practitioners to better understand customers’ physiological aspects of using AI-powered social commerce platforms.

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Section: Limitations and Future Research Directionsmentioning

confidence: 99%

Fostering social media user intentions: AI-enabled privacy and intrusiveness concerns

Shoukat,

Elgammal,

Selem

et al. 2024

SJME

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“…Support and cooperation among hotel employees are critical factors at improving service quality (GJURASIC; LONCARIC, 2018). Total Quality Service (TQS) is a concept that organizations of the hospitality industry and tourism are embracing, this is to do TQS produce a good impact on the development of national hospitality sector (SINGH, 2015).…”

Section: Hospitality Industry and Organizational Culturementioning

confidence: 99%

Organizational culture in the hospitality industry a bibliometric analysis and systematic literature review

Leyva-Duarte

Carranza

Martínez

et al. 2020

Ind. Jour. Manag. & Prod.

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Hospitality Industry has a particular context, it is broadly competitive, and in permanent change. An organizational culture can improve the results of different organizations. This study evaluates the organizational culture research in the field of the hospitality industry to obtain an understanding of its actual situation and future. The study used bibliometric analysis and systematic literature review to examine publications of five journals about hospitality in the Web of Science database, from 1980 to April 2019. Findings indicate that hotels are the main field of research of the hospitality industry, and the quantitative methodology approach is the most used. Moreover, it shows three paths of recent research for future analysis.

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“…Some businesses have come to an end. Significantly, the aviation industry faced a drastic fall in all airline routes (Singh, 2015). There are lost hours of 60 percent of the world population and 30 percent of joblessness (Chatterjee et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

COVID-19 and Its Socio-Economic Impact on Selected Rural Areas of Katpadi Taluk in Vellore District of Tamil Nadu

YOGANANDHAM¹,

Sankar²,

Kalaichelvi³

2020

JHRSS

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The emergence of coronavirus at the end of 2019 has crossed the country's boundaries and spread the waves to the mobile and interdependent global population. The socioeconomic impact of coronavirus in the middle and low-income countries mentioned the virus as SARS-CoV-2 has officially termed COVID-19. There is a need to identify the barriers and frame the strategies for socioeconomic interventions in the COVID-19 pandemic. To manage the people infected with the COVID-19, there is a need for coordination between the health system and the general public. Also, there is a need for support from the financial system and welfare in people's quality of life. This pandemic situation is an alarming humanitarian crisis that seeks intensive care and support from public health. It is not possible only from the health sector and government, but also social workers, psychologists, experts in logistics, epidemiologists, and social scientists. Countries are implementing the lockdown and hygiene measures to cut the chain of spreading of the virus. Rapid transmission of COVID-19 in countries and the world needs a disease surveillance system, tracking, testing laboratories, and response treatment. In these circumstances, this research paper mainly concentrates on the COVID-19 and its impact on selected rural areas of Katpadi taluk in Vellore district of Tamil Nadu. It is a socially and timely relevant one and need of the hour.

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Empirical Examination of the Impact of Total Quality Services on Hospitality Industry Business

Cited by 9 publications

References 55 publications

Fostering social media user intentions: AI-enabled privacy and intrusiveness concerns

Fostering social media user intentions: AI-enabled privacy and intrusiveness concerns

Organizational culture in the hospitality industry a bibliometric analysis and systematic literature review

COVID-19 and Its Socio-Economic Impact on Selected Rural Areas of Katpadi Taluk in Vellore District of Tamil Nadu

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