Purchasing Over-the-counter medicines from Australian pharmacy: What do the pharmacy customers value and expect?

Chan, Vincent; Tran, Hung

doi:10.18549/pharmpract.2016.03.782

Cited by 25 publications

(29 citation statements)

References 31 publications

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“…As mentioned above, the previous studies at pharmacies demonstrated that patients visiting pharmacies considered the expertise and the pharmacy’s location as the most important [2,6,7,9,10,11]. The current study revealed that the functional difference between drug stores and pharmacies had some effects on the structure of customers’ demands.…”

Section: Discussionsupporting

confidence: 50%

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What Do Customers Demand from Drug Stores in Japan? Construct Validity and Factor Structure of a Cross-Sectional Survey

et al. 2018

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Studies concerning patient demands are mainly conducted at hospitals and pharmacies, whereas few surveys have been conducted on drug stores. The demand for drug stores is estimated to be increasing with growing needs for self-medication. Thus, conducting a customer survey at drug stores is thought to be valuable. The aim of the current study was to clarify the structure of customers’ demands for drug stores. The survey was conducted on 190 customers of 19 drug stores in Japan. The questionnaire consisted of 24 items using a 9-point Likert scale. The IBM SPSS Statistics version 23 (IBM Japan, Tokyo, Japan) and Amos version 5 (IBM Japan, Tokyo, Japan) were utilized to perform factor analysis. Gender did not influence the response to each question. Factor analysis showed that the structure of customers’ demands consisted of three factors: (1) an explanation about medicine, (2) staff’s manners, and (3) location of drug stores. Because fit indices suggested a good fit, this three-factor solution was adopted as the final factor structure. This study demonstrated the structure of customers’ demands for drug stores, with the potential for use in promotion of self-medication.

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Section: Discussionsupporting

confidence: 50%

“…Surveys on medical facilities were mainly conducted at hospitals and pharmacies [1,2,3,4,5,6,7,8,9,10,11]. However, there have been few reports about surveillance at drug stores.…”

Section: Introductionmentioning

confidence: 99%

What Do Customers Demand from Drug Stores in Japan? Construct Validity and Factor Structure of a Cross-Sectional Survey

et al. 2018

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“…Given that this study aimed to explore real‐life behaviour, a point of purchase survey of benzodiazepine consumers was used. This method allows researchers to study consumer behaviour for informing interventions and policy development . The survey questionnaire was developed by reviewing relevant literature, and the survey items included questions related to participants' demographic characteristics as well as their perspectives about the chronic use of benzodiazepines and alternative therapies.…”

Section: Methodsmentioning

confidence: 99%

Benzodiazepine usage and patient preference for alternative therapies: A descriptive study

Sake

Wong

Bartlett

et al. 2019

Health Science Reports

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Background and aims The prevalence of chronic benzodiazepine use in primary care settings remains high despite clear evidence of adverse health outcomes resulting from long‐term use and the availability of effective alternative behavioural therapies. Eliciting factors influencing past or current usage experience of benzodiazepine users and their future behavioural intention regarding discontinuation or alternative behavioural therapy adoption could be useful in developing informed strategies facilitating successful benzodiazepine withdrawal in long‐term users. The aim of this study was to identify patient factors influencing their current long‐term benzodiazepine use, past withdrawal attempt, and future intention to trial safer alternative behavioural therapies. Additionally, the study also aimed to explore patients' preference for information sources on behavioural therapies. Methods Point of purchase surveys were conducted with patients obtaining benzodiazepines from selected pharmacies across New South Wales (NSW), Australia. Survey items included the Beliefs about Medicines Questionnaire (BMQ‐specific), questions about patient's sociodemographic characteristics, as well as their views about long‐term benzodiazepine use and behavioural therapies. Results Seventy‐five patients were recruited from 12 pharmacies across New South Wales (NSW). The surveys were conducted from November 2016 to July 2017. The mean (±SD) age of the participants was 54.3 (±16.7) with a range of 23 to 86 years, and 67% of the participants had been using the benzodiazepine for at least 1 year. Lower‐education levels, stronger beliefs about the necessity of use, and lower concerns about ongoing benzodiazepine use were significantly associated with prolonged use. Sixty‐four percent of the participants were not interested in behavioural therapies, and there was a significant relationship between the participants' future preference for behavioural therapies and their concerns about the potential adverse effects of benzodiazepines. A majority of the participants rated general practitioners (GPs) as their first choice and pharmacists as the second choice for discussing behavioural therapies. Conclusions Specific individual sociodemographic characteristics of benzodiazepine users and their medication‐related beliefs influence their current benzodiazepine usage and future intention to trial behavioural therapies as an alternative to their benzodiazepines. Based on the reported preferences of benzodiazepine users in this study, developing and evaluating GP‐pharmacist collaborative services to improve the uptake of behavioural therapies as an alternative to benzodiazepines can be recommended.

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“…Over-the-counter (OTC) products include nonprescribed medications such as analgesics, cough and cold medicines, and anti-fungal medications. 1,2 OTC medications are considered an important element of health care in Jordan 3 and the use of OTC products has steadily increased in the pharmaceutical market. 4 Since OTC products are dispensed without a prescription, they are perceived by the public as a safer medicine compared to the prescribed ones.…”

Section: Introductionmentioning

confidence: 99%

“…Over‐the‐counter (OTC) products include nonprescribed medications such as analgesics, cough and cold medicines, and anti‐fungal medications . OTC medications are considered an important element of health care in Jordan and the use of OTC products has steadily increased in the pharmaceutical market…”

Section: Introductionmentioning

confidence: 99%

The awareness of the Jordanian population about OTC medications: A cross‐sectional study

Taybeh

Al‐Alami

Alsous

et al. 2019

Pharmacology Res & Perspec

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Due to the shortage of literature related to the safe use of over‐the‐counter (OTC) products by patients worldwide, the aim of this study was to evaluate people's knowledge and attitudes regarding the use of OTC products in Jordan. Using an internet‐based questionnaire mainly spread through social media platforms, a descriptive cross‐sectional study was conducted with Jordanian candidates who consume OTC products. A total of 274 OTC product users answered the survey questions. The results showed that analgesics were the most commonly used OTC products among the participants (50.4%). The majority used the OTC products only as needed rather than on a regular basis. Only 42.4% of the participants sought a pharmacist's help in determining the dose of the OTC medicine. Most of the participants were very interested in reading a patient information leaflet (80.3%) and the side effects and contraindications (89.5%). The majority of participants agreed that antibiotics have to be prescribed (68.5%), and anti‐allergy medications should not be used as sleep aid medications (75.0%). About 53.4% thought that OTCs are sometimes enough to treat their health conditions without the need to follow‐up with a physician. A chi‐square analysis showed an association between gender, age, educational level and having a family member in the medical field and OTC products knowledge among Jordanians. Females, for example, were more interested in reading leaflet, checking production and expiry dates, knowing adverse effects, and appropriate storage conditions (P < .001, 0.022, 0.003, 0.007, respectively). We concluded that a good level of knowledge on the use of OTC products among the study population was identified in the present study.

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Purchasing Over-the-counter medicines from Australian pharmacy: What do the pharmacy customers value and expect?

Cited by 25 publications

References 31 publications

What Do Customers Demand from Drug Stores in Japan? Construct Validity and Factor Structure of a Cross-Sectional Survey

What Do Customers Demand from Drug Stores in Japan? Construct Validity and Factor Structure of a Cross-Sectional Survey

Benzodiazepine usage and patient preference for alternative therapies: A descriptive study

The awareness of the Jordanian population about OTC medications: A cross‐sectional study

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