Public Trust in Government in China and South Korea: Implications for Building Community Resilience

Kim, Soonhee

doi:10.22140/cpar.v7i1.118

Cited by 11 publications

(11 citation statements)

References 45 publications

(42 reference statements)

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“…Perceived usefulness and perceived ease of use play a vital role in forming online trust (Chellappa, 2008; Nijssen et al, 2016; Qu et al, 2018). Moreover, mobility and reputation directly influence users’ trust in mobile payment usage intention (Alshare & Mousa, 2014; Gerhardt et al, 2010; Ittner et al, 2004; Kim, 2016; Luo et al, 2014). In the current study, the authors investigated the antecedents of China’s government monitoring in combination with trust.…”

Section: Introductionmentioning

confidence: 99%

User Trust levels and Adoption of Mobile Payment Systems in China: An Empirical Analysis

et al. 2021

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The technology acceptance model (TAM) has been regarded as a promising model for understanding technology adoption and can be extended to different situations. Currently, mobile payment services have been widely applied in people’s daily lives in China, and understanding their critical success factors is becoming important. Mobile payments are a complex system, and a large number of factors affect their success. Since mobile payments are directly related to financial issues, their wide adoption relies heavily on people’s trust. We developed a model based on the TAM to investigate the most influential factors in building trust within the mobile payment context. We conducted an empirical survey and 373 samples were collected using a valid questionnaire from the users of the popular payment platforms in China—Alipay and WeChat payment. We found that government monitoring is the most significant factor of customer trust, followed by reputation, and security. Government monitoring directly influenced behavioral intention, was negatively associated with perceived risk and positively affected behavioral intention. Moreover, mobility, subjective norms, usefulness, ease of use, and perceived enjoyment impacts customer behavioral intention.

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Section: Introductionmentioning

confidence: 99%

User Trust levels and Adoption of Mobile Payment Systems in China: An Empirical Analysis

et al. 2021

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“…is still high in comparison with many systems internationally (Edelman Trust Barometer, 2012;Kim, 2016).…”

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confidence: 99%

China’s higher education during the COVID-19 pandemic: some preliminary observations

Yang

2020

Higher Education Research & Development

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“…The assertion presented in the proposed framework above is that meaningful community participation plays a significant role in enhancing public trust in government. Kim (2016) asserts that once these elements are realised, trust in local government is enhanced. On one hand, a break in trust resulting from perceptions of unfair procedures can elicit strong adverse reactions.…”

Section: Exploring the Nexus Between Community Participation And Public Trust In The Context Of Service Delivery Protestsmentioning

confidence: 99%

A proposed citizen participation–public trust model in the context of service delivery protests in South African local government

Msenge

Nzewi

2021

Journal of Local Government Research and Innovation

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The South African local government context has been marred by persistent citizen protests that continue to jeopardise public administrators’ quest for effective service rendering. Such protests have been attributed to the disregard of citizen participation in local government and unresponsive service rendering, amongst other factors. Meaningful citizen participation is seen as a precondition for the establishment of trust between communities and public administrators. This article, delving into the empirical literature, presents a citizen participation and public trust model aimed at minimising service delivery protests in South Africa. It argues that whilst lack of community trust has been lauded as one of the factors that have brewed citizen protests over the years, there is evidence to show that between the core values of procedural justice and public trust, citizen perception of power to influence may be vital to minimise proclivity to protest. The article finds that in addition to the interactional and informational justice components of procedural justice, meaningful citizen participation can be measured as a combination of these justice areas with mechanisms that highlight citizens’ positive perceptions of their power to influence decisions. As recommendations, the article argues that indeed lack of community involvement in municipal processes has the potential to break down trust and explode into service delivery protests. However, the article concludes that ensuring meaningful participation in local government decision-making processes, as defined in this article, is a precondition for building community trust and limiting the outbreak of service delivery protests in the local government context.

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Public Trust in Government in China and South Korea: Implications for Building Community Resilience

Cited by 11 publications

References 45 publications

User Trust levels and Adoption of Mobile Payment Systems in China: An Empirical Analysis

User Trust levels and Adoption of Mobile Payment Systems in China: An Empirical Analysis

China’s higher education during the COVID-19 pandemic: some preliminary observations

A proposed citizen participation–public trust model in the context of service delivery protests in South African local government

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