“…In this regard, the literature has focused on both secondary and primary datasets. In essence, the literature has focused on people, systems and processes (see amongst others Domokos, Nyéki, Jakovác, Németh, & Hatvani, 2015;Braig, Gebre, & Sellgren, 2011;Palermo, 2014;Asenova, Bailey, & McCann, 2014;Leung, 2008;Lawlor, 2002;Smith & McCloskey, 1998;Baldry, 1998;Vincent, 1996).…”