Public Sector Reform, Citizen Engagement, and Development Results in India

O'Meally, Simon Carl; Chowdhury, Aheli; Piplani, Varun

doi:10.1596/28486

Cited by 1 publication

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“…The efficiency of the working mechanism was improved by keeping a digital database for recording all the information about the citizens. This reform not only reduced the wastage of time and money but also raised the transparency in the mechanism (O'Meally, Chowdhury, & Piplani, 2017). Till 2018, the scenario was such that a total of 428 public services was provided through the Public service Guarantee Act from which about 200 services had availability of a digital platform to manage things.…”

Section: Journal Of Public Administration and Governancementioning

confidence: 99%

Role of Coordination in Effective Public Service Delivery System

Gautam

2020

JPAG

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Governance and delivery of public services are aimed at managing limited available resources to effectively deliver services to the citizens of a country. However, due to lack of coordination management, personal political gains and inclusion of politics, citizens are deprived of the required information and infrastructure. This deprivation not only results in economic losses but also causes deterioration of the state of social well-being. Indian public administration has suffered from the problem of coordination due to which in many aspects the objective of benefitting the citizens is not fulfilled. This study is focused on examining the role of coordination in the public service delivery system. By comparing the Indian public delivery service system with those of Uruguay and Georgia, this study reveals that presence of coordination among the organizations, agencies, and departments improves transparency, accessibility of information, institutional capacity, and innovativeness of a country. Hence, for effective delivery of public services to citizens, maintenance of coordination is essential.

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Section: Journal Of Public Administration and Governancementioning

confidence: 99%

Role of Coordination in Effective Public Service Delivery System

Gautam

2020

JPAG

View full text Add to dashboard Cite

show abstract

Public Sector Reform, Citizen Engagement, and Development Results in India

Cited by 1 publication

References 0 publications

Role of Coordination in Effective Public Service Delivery System

Role of Coordination in Effective Public Service Delivery System

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