Role of Coordination in Effective Public Service Delivery System

Abstract

Governance and delivery of public services are aimed at managing limited available resources to effectively deliver services to the citizens of a country. However, due to lack of coordination management, personal political gains and inclusion of politics, citizens are deprived of the required information and infrastructure. This deprivation not only results in economic losses but also causes deterioration of the state of social well-being. Indian public administration has suffered from the problem of coordination due to which in many aspects the objective of benefitting the citizens is not fulfilled. This study is focused on examining the role of coordination in the public service delivery system. By comparing the Indian public delivery service system with those of Uruguay and Georgia, this study reveals that presence of coordination among the organizations, agencies, and departments improves transparency, accessibility of information, institutional capacity, and innovativeness of a country. Hence, for effective delivery of public services to citizens, maintenance of coordination is essential.

Understanding State Government-Linked Companies’ Service Delivery System Successful Performance from Employees’ Insights

“…P7, P10, P11, P12 and P19 indicate that with the correct policies and relevant institutional framework by coordinating present organisations, departments and various agencies, the existing SGLCs or SOEs should be able to foster high levels of service delivery system outcomes such as information transparency and innovativeness. These outputs assert Gautam (2020) conclusions that maintenance of coordination is essential to deliver an effective public service delivery. Additionally, findings from the generational group are quite mixed.…”

Organisational Culture and Public Service Delivery of Huduma Centres in Kenya

“…In Korea, a highly democratized society managed by a powerful central authority, reveals decentralization has no direct positive influence on citizen contentment. Gautam (2020) postulates that governance and public service delivery are intended to successfully manage limited resources in order to provide services to a nation's population. Citizens, on the other hand, are denied critical knowledge and infrastructure as a result of a lack of coordination, individual political benefits, as well as political inclusion.…”

The Effect of Organisation Structures and Compensation Policies on Employee Performance in Public Service Institutions in Kenya, a Case of the Water Sector Trust Fund

“…Such services have four key attributes: they are provided for the public; they are redistributive (they are paid for by those who may not necessary be recipients of the services); they exist due to public policy; and operate as a trust. Gautam (2020) affirmed that in order for public service delivery to be effective, sound coordination mechanisms must be integrated within the mandated public service institutions. This has become increasingly apparent with the growth of bureaucracies driven by the advent of more advanced technology in the face of persistent operational constraints.…”