Public’s Attribution vs Punitive Behavior in Indonesian Public Relations Practice

Kriyantono, Rachmat; Riani, Yuyun Agus; Safitri, Rizky Ika

doi:10.24002/jik.v14i1.1180

Cited by 3 publications

(2 citation statements)

References 17 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Lembaga perlu membuat perencanaan krisis agar krisis tidak menghancurkan reputasi organisasi (Glamuzina & Lovrincevic, 2013, h. 90;Indiraswari, Kriyantono, & Wulandari, 2019). Perencanaan merupakan solusi menghadapi situasi darurat dan sangat penting karena setiap organisasi memiliki kemungkinan mengalami krisis, tetapi tidak tahu kapan waktu terjadinya krisis (Coombs, 2015, h. 68;Kriyantono & Sa'diyah, 2018, h. 174;Kriyantono, Riani, & Savitri, 2017). Perencanaan darurat menghadapi krisis juga bermanfaat menciptakan kesejahteraan rakyat dan menjaga stabilitas politik di suatu negara (Eriksson & McConnell, 2011, h. 90).…”

Section: Penelitian Ini Bertujuan Mendeskripsikan Perencanaan Darurat...unclassified

“…The dialog details strategies and tactics are designed to minimize damage to the image of the organization". Dialog penting karena karakter krisis yang tidak terduga, tidak diharapkan, dan dapat berkembang secara tidak terduga, sehingga memunculkan perilaku dari publik, seperti menuduh hal negatif, berunjuk rasa, hingga memboikot (Kriyantono, Riani, & Savitri, 2017;McConnell & Drennan, 2006). Jika terjadi krisis dan menghadapi tuduhan, jangan sampai lembaga pemerintah langsung menyalahkan orang lain atau mencari kambing hitam.…”

Section: Pembahasanunclassified

See 1 more Smart Citation

Perencanaan Darurat Menghadapi Krisis pada Kementerian dan Lembaga Nonstruktural Pusat

Kriyantono¹,

Ameliyah²

2020

JIK

Self Cite

View full text Add to dashboard Cite

Penelitian ini mendeskripsikan perencanaan darurat krisis oleh humas pemerintahan Indonesia. Penelitian terdahulu menunjukkan perencanaan krisis penting untuk meminimalkan dan membatasi dampak krisis. Contingency plan merupakan bentuk perencanaan darurat krisis yang efektif di era keterbukaan informasi. Peneliti melakukan wawancara kualitatif terhadap 16 informan praktisi humas pemerintah yang masuk peringkat keterbukaan informasi publik. Penelitian ini menghasilkan lima proposisi: posisi struktural humas memengaruhi peran manajemen krisis, konstruksi humas tentang krisis memengaruhi strategi perencanaan krisis, humas pemerintah belum memiliki contingency plan, tim manajemen krisis bukan bagian strategi humas lembaga pemerintah dalam manajemen krisis, dan konstruksi humas terkait krisis memengaruhi strategi manajemen krisis dan hambatannya.

show abstract

Section: Penelitian Ini Bertujuan Mendeskripsikan Perencanaan Darurat...unclassified

Section: Pembahasanunclassified

Perencanaan Darurat Menghadapi Krisis pada Kementerian dan Lembaga Nonstruktural Pusat

Kriyantono¹,

Ameliyah²

2020

JIK

Self Cite

View full text Add to dashboard Cite

show abstract

Apologia Strategies and Ethical Aspects of Government Public Relations in a Crisis Situation

Kriyantono¹

2019

representamen

View full text Add to dashboard Cite

The research aims to evaluate apologia strategy based on ethical perspective of public relations. The research applies standards of ethics from The Indonesian Public Relations Association and Apologia Theory. Some research proves that the ability of an organization to deal with a crisis depends on the types of allegations during a crisis. The research tests whether the strategies of Government Public Relations (GPR) of Malang Regency also appropriate with these standard when the organization faces an allegation of corruption. Conducting content analysis on 47 editions of online news, the research reveals that the GPR has adopted ethical standard when delivery information in quote news as a channel of crisis communication. All the ethical standards applied are concerning to public interest, telling true information, address the economic, physical and psychological concerns of the public.Keywords: Apologia, Communication, Crisis, Ethics, Government Public Relations, Indonesia

show abstract

Public Relations or Humas: How do the public and practitioners perceive it?

Kriyantono

Anggraini²

2020

KOMUNIKATIF

View full text Add to dashboard Cite

This study aims to describe the public and practitioner's perceptions of the public relations or Humas profession. Public relations plays a role in maintaining the credibility of the organization which is built from public perceptions. Apart from public relations, this profession is also called humas. However, based on Propechy's Self-Fulfilling Theory, it is possible to have different meanings by the public and practitioners related to these two terms. This study uses a constructivist approach (qualitative) and interview methods to collect data. The number of informants was 200 people in Malang City. The focus of this research is to find perceptions about what public relations or humas is, its functions, its relation to gender, and educational background. This research produces four propositions, namely public and practitioner perceptions of public relations and humas tends to be positive, public relations and humas are considered the same profession, men and women are perceived to be practitioners in this profession, and practitioners should come from the discipline of communication science and public relations. This research contributes to challenge the previous view that public relations is seen as an attempt to manipulate communication messages.

show abstract

Public’s Attribution vs Punitive Behavior in Indonesian Public Relations Practice

Abstract: The research aims to test situational crisis communication and attribution theories in

Cited by 3 publications

References 17 publications

Perencanaan Darurat Menghadapi Krisis pada Kementerian dan Lembaga Nonstruktural Pusat

Perencanaan Darurat Menghadapi Krisis pada Kementerian dan Lembaga Nonstruktural Pusat

Apologia Strategies and Ethical Aspects of Government Public Relations in a Crisis Situation

Public Relations or Humas: How do the public and practitioners perceive it?

Contact Info

Product

Resources

About