“…A previous study by Kobrai-Abkenar et al [48] using the PCQ-P found that "in assessing the quality of health care from the patient's perspective, physical environmental factors such as well-groomed staff, neat and clean hospital environment, modern medical equipment, harmonious physical layout and appropriate signage, and the presence of windows are important. In addition to the known evidence that physical environmental factors such as a harmonious physical layout, appropriate signage, and windows are important in assessing the quality of health care from the patient's perspective," the PCQ-P items "a place where the staff talk to me (the patient) in a way that I can understand" and "a place where the staff make efforts to make me feel comfortable" scored high.…”