Psychological capital a tool to fight with employee turnover and stress-A study on employees from insurance sector

Sen, Loknath; Kumar, Arya

doi:10.5958/2278-4853.2019.00174.5

Cited by 3 publications

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“…Finally, given the complexity of the human system and the demand to supply of the specialized healthcare services which are provided by some healthcare service organizations, it is crucial to give proper attention to details. patients is enhanced along with the increase in satisfaction, commitment [21], reduces work-related stress leads to employee turnover [22] and promotes organizational citizenship behaviour of the employees working in the healthcare service sector [23].In the post-COVID-19 pandemic environment, healthcare service sector employees are under pressure this can not only lead to the formation of a negative subculture work-group but also could have an adverse impact on both the image of the organization as well as the business, in the minds of their patients [24].…”

Section: Data Analysis and Interpretationmentioning

confidence: 99%

A Profile View of Healthcare Service Sector Organizations through Integration with Organizational Culture and Subculture

Sen

Kumar

Hota

et al. 2022

APJHM

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Purpose: This paper aims to identify the fundamental features of culture within an organization and thereafter examines the subculture, which is imminent in relation to the attributes of employees. Methodology: This research was carried out by involving 22 prominent healthcare service sector organizations, which were selected randomly from three major districts in Odisha state, India. The study is based on 358 selected sample responses from front-line employees of these selected healthcare service sector organizations. The statistical techniques that were used on data derived in this study were analysis of variance, descriptive statistics, and t-tests. Findings: It was found that employees of the healthcare service sector organizations involved considered cultural characteristics such as outcome, team orientation, and attention to detail to be the least prevailing in their organizations. The study revealed significant differentiation of the perception of the organizational culture prevailing within the organization, through post facto analysis of verification for variation potentials, for tenure in a specific position, age, and job position. Thus, this study argues that based on occupation, employment relationship type, and gender, an insignificant influence was displayed on the employees' perception of the prevailing organizational culture. Practical Implications: The development of a superior culture that promotes service quality enhancement maximizes patient satisfaction. To achieve successful proliferation and quintessential existence of the organization, it is cardinal that all the personnel within the organization have a firm grasp of the main operating culture and the intrinsic subculture. This study highlights the impact of organizational culture and subcultures within various organizations catering to the healthcare service sector of Odisha. *((The paper presented at the 7th International Conference on Embracing Change & Transformation Innovation and Creativity 26-28 May 2022)

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Section: Data Analysis and Interpretationmentioning

confidence: 99%

A Profile View of Healthcare Service Sector Organizations through Integration with Organizational Culture and Subculture

Sen

Kumar

Hota

et al. 2022

APJHM

Self Cite

View full text Add to dashboard Cite

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“…Despite nonagreements on dimensionality, Organ, 1988 and other researchers have viewed corporate citizenship as essential for organizational effectiveness. Satisfied employees will improve organizational performance with increased performance [23,24] , thus leading to a successful organization through highly satisfied, motivated, energetic, and performing employees.…”

Section: Introductionmentioning

confidence: 99%

Sustainability of banking professionals through the mediating role of employee engagement among organisational citizenship behaviour and job satisfaction

Panigrahi,

Khaire,

Hota

et al. 2023

Environ. Soc. Psychol.

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In the dynamic banking industry, job satisfaction, organizational citizenship behavior (OCB), and employee engagement are interconnected. The study on Indian public and private banks examines how these factors ensure long-term viability and global competitiveness. Employee engagement, job satisfaction, and organizational citizenship behavior (OCB) are studied. Job satisfaction and OCB are examined to see if employee engagement mediates. This study prompted the banking sector’s growing awareness of the need to retain and satisfy employees and customers for profitability and stability. To achieve these goals, you must understand these variables’ complex relationships. A sample of 234 Indian public and private bank employees represents the banking workforce. The cross-sectional quantitative study used structured questionnaires. Statistical analysis was rigorous with Smart PLS 3 and structural equation modelling (SEM). Job satisfaction affects OCB and employee engagement. Job satisfaction and organizational citizenship are mediated by employee engagement. This novel study empirically examines the complex relationships between these banking industry factors. This study can help bank managers and policymakers retain customers and improve organizational effectiveness.

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The Sustainability of Emotional Intelligence and Decision-Making Flair by Financial Investors Through the Mediating Role of Coachability

Champatiray,

Hota,

Kumar

et al. 2023

Folia Oeconomica Stetinensia

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Research background Investors today are more inclined towards a financial market that increases their knowledge and excess involvement. It is often observed that they are extensively emotionally involved, that impact financial investors’ investment decisions. It is observed that investors always seek guidance from an expert to invest in more appropriate products and services. This guidance and support lead to reaching the ultimate satisfaction of the participants. Purpose: This paper aims to examine the potential mediating role of investor coachability and its impact on financial investors’ emotional intelligence and decision-making styles. Research methodology The structured questionnaire was circulated among 106 respondents, of which 102 useful responses were considered. This research used validated scales of the Coachability Quotient questionnaire and the Schutte Self-Report Emotional Intelligence Test (SSEIT). The study has applied multiple regressions to predict rational decision-making and intuitive decision-making style through emotional intelligence and coachability as mediators. Results The results have found that emotional intelligence has a significant positive linear effect on coachability, with a positive direct impact on intuitive decision-making style. It was also found that emotional intelligence was found to have a significant positive direct effect on intuitive decision-making style and a negative linear direct effect on avoidance decision-making style. Novelty This research was to introduce the idea of incorporating behavioural finance or financial coaching as standard practice and to help investors learn to cope with the ever-increasing demands of the financial markets.

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Psychological capital a tool to fight with employee turnover and stress-A study on employees from insurance sector

Cited by 3 publications

References 0 publications

A Profile View of Healthcare Service Sector Organizations through Integration with Organizational Culture and Subculture

A Profile View of Healthcare Service Sector Organizations through Integration with Organizational Culture and Subculture

Sustainability of banking professionals through the mediating role of employee engagement among organisational citizenship behaviour and job satisfaction

The Sustainability of Emotional Intelligence and Decision-Making Flair by Financial Investors Through the Mediating Role of Coachability

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