Abstract:The article presents the results of a study of accessibility and quality of services submitted by customers from socially oriented non-profit organizations (SO NFOs). We describe a methodical approach to the assessment of the availability and quality of public services of NFOs on the basis of generalization of existing developments. The mass survey of consumers was conducted - clients of NFOs (July 2016) by quota sample (200 people in Tatarstan), including clients from NFOs working in Kazan, Naberezhnye Chelny… Show more
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