“…Several researchers conducted in-depth interviews with library users with disabilities regarding the general level and accessibility of library services (Copeland, 2011; Willis, 2012; Pionke, 2017b). This seems to be a particular strength of the international literature, with holistic, user-centered assessments of accessibility and is being conducted in Pakistan (Awais and Ameen, 2015; Khan et al , 2015), Malaysia (Bodaghi and Zainab, 2017), Sweden (Reitersjö, 2015), Malawi (Chaputula and Mapulanga, 2016), South Africa (Phukubje and Ngoepe, 2017) and Nigeria (Ekwelem, 2013; Zaid and Zaid, 2018). This type of qualitative engagement provides a valuable focus on the lived experience of these individuals, offering a more comprehensive view of the accessibility landscape than quantitative studies can.…”