Providing Service During a Merger: The Role of Organizational Goal Clarity and Servant Leadership

Heine, Emma C. E.; Stouten, Jeroen; Liden, Robert C.

doi:10.1007/s10551-022-05162-6

Cited by 13 publications

(12 citation statements)

References 105 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Servant leaders demonstrate a strong moral sense and consideration for their followers, inspiring them to grow personally and professionally through ethical behaviour that transcends their interests (Awasthi and Walumbwa, 2022;Eva et al, 2019;Heine et al, 2022;Malik et al, 2022;Ozbek, 2020;Van Dierendonck et al, 2017). Previous research emphasised that "managers responsible for providing leadership (i.e.…”

Section: Servant Leadership and Organisational Citizenship Behaviourmentioning

confidence: 99%

“…As followers observe their leaders' behaviour, they will eventually emulate it. Servant leaders inspire their followers to excel, which contributes to organisational success (Awasthi and Walumbwa, 2022;Heine et al, 2022). Numerous researchers recognise that servant leadership has a positive impact on other organisational internal and external outcomes, such as commitment to OCB (see Elche et al, 2020;Panaccio et al, 2015;Qiu and Dooley, 2022).…”

Section: Servant Leadership and Organisational Citizenship Behaviourmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

“…Servant leadership is important to the success of an organisation because it inspires its followers to perform exceptionally well and can help an organisation become more efficient (Awasthi and Walumbwa, 2022;Eva et al, 2019;Heine et al, 2022;Khan et al, 2022;Malik et al, 2022;Ozbek, 2020). Moreover, negative feedback from the leader influences the creative process of employees via impression management motivation (Deng et al, 2023).…”

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Does servant leadership affect organisational citizenship behaviour? Mediating role of affective commitment and moderating role of role identity of young volunteers in non-profit organisations

Ngah,

Abdullah,

Mohd Suki

et al. 2023

LODJ

View full text Add to dashboard Cite

PurposeThis study examines the relationships between servant leadership and organisational citizenship behaviour (OCB) of young volunteers in non-profit organisations (NPOs) and investigates the mediating role of affective commitment and the moderating role of role identity in this relationship.Design/methodology/approachSelf-administered questionnaires were distributed to 400 young volunteers from NPOs in Malaysia. Data were analysed using the partial least squares-structural equation modelling (PLS-SEM) approach.FindingsThe results reveal that affective commitment significantly mediates the relationship between servant leadership and OCB of young volunteers in NPOs. The role of identity was found to moderate the relationship between servant leadership and affective commitment of young volunteers in NPOs.Research limitations/implicationsThis study utilised servant leadership theory and examined the direct effect between servant leadership and OCB of young volunteers in NPOs, the mediating effect of affective commitment, and the moderating effect of role identity in this relationship simultaneously within a unified research framework.Practical implicationsNPOs should recruit more servant leaders and provide effective volunteer training and leadership development to current leaders to increase affective commitment and develop better service behaviours in dealing with volunteers.Originality/valueThis study is unique in that it highlights the partially mediated effects of affective commitment on the relationships between servant leadership and OCB of young volunteers in NPOs, as well as the fact that role identity significantly moderates the relationship between servant leadership and affective commitment of young volunteers in NPOs.

show abstract

Section: Servant Leadership and Organisational Citizenship Behaviourmentioning

confidence: 99%

Section: Servant Leadership and Organisational Citizenship Behaviourmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Does servant leadership affect organisational citizenship behaviour? Mediating role of affective commitment and moderating role of role identity of young volunteers in non-profit organisations

Ngah,

Abdullah,

Mohd Suki

et al. 2023

LODJ

View full text Add to dashboard Cite

show abstract

Servant Leadership and Employee Gratitude: The Moderating Role of Employee Narcissism

Jiwen Song,

Ni,

Zhu

et al. 2024

J Bus Psychol

View full text Add to dashboard Cite

Ethical considerations of service organizations in the information age信息时代服务组织的道德思考

Camilleri,

Zhong,

Rosenbaum

et al. 2024

The Service Industries Journal

View full text Add to dashboard Cite

Providing Service During a Merger: The Role of Organizational Goal Clarity and Servant Leadership

Cited by 13 publications

References 105 publications

Does servant leadership affect organisational citizenship behaviour? Mediating role of affective commitment and moderating role of role identity of young volunteers in non-profit organisations

Does servant leadership affect organisational citizenship behaviour? Mediating role of affective commitment and moderating role of role identity of young volunteers in non-profit organisations

Servant Leadership and Employee Gratitude: The Moderating Role of Employee Narcissism

Ethical considerations of service organizations in the information age信息时代服务组织的道德思考

Contact Info

Product

Resources

About