Proposal to Implement the Balanced Scorecard in a Non- profit Organization

Abstract

In this paper we aim to develop a Balanced Scorecard (BSC) model for a nonprofit organization whose activity focuses on the teaching of chess. In order to answer the research question, we have carried out a qualitative research based on the case study. Our study is characterized by a descriptive analysis. The results allow us to conclude that the BSC is a tool that will allow to define the strategy in a clearer and objective way, allowing a greater awareness of the importance of an internal organization that allows to reach the defined objectives through a set of initiatives. The study presents a contribution to the current state of knowledge, since we seek to provide the organization with a management tool that allows to measure its performance and the value it adds to society and to outline a consistent and sustainable long-term strategy. In addition, a theoretical basis is provided for subsequent research, evidencing the breadth of research on the topic studied.

BSC-Based Digital Transformation Strategy Selection and Sensitivity Analysis

“…Selection problems can be applied in the context of the BSC to help organizations choose the most appropriate KPIs and strategic objectives to include in their scorecard. Selection problems can be used in BSC for identifying relevant KPIs [27][28][29][30], resource allocation [31][32][33], balancing perspectives [34][35][36], and prioritizing strategic objectives [34].…”

“…A selection problem can be used to ensure that the selected KPIs and strategic objectives adequately represent each perspective. This helps maintain the balance and comprehensiveness of the scorecard [34][35][36]. Danesh et al [35] proposed a novel approach that integrates BSC and a three-stage data envelopment analysis model to select appropriate measures for organizational performance evaluation.…”