Promoting the culture of key performance indicators (KPIs) among primary health care staff at health district level: An intervention study

Abdel-Razik, Madiha Said; Rizk, Hoda Ibrahim; Zein, Marwa M.; Abdel-Megeid, Soad Mohammed El Sayed; Fatah, Shaimaa A.M. Abd El

doi:10.1016/j.evalprogplan.2022.102188

Cited by 2 publications

(1 citation statement)

References 17 publications

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“…Additionally, financial strategies are also crucial to achieving sustainable organizational performance, as they provide organizations with the necessary resources to implement their strategic plans effectively. Combining SWOC analysis with financial strategies can provide organizations with a more comprehensive approach to strategic planning, enabling them to identify and leverage their strengths and opportunities while overcoming their weaknesses and challenges (Abdel-Razik et al, 2023;Karatayev et al, 2017;Wilby & Nasr, 2016). By doing so, organizations can achieve sustainable organizational performance, which is essential for long-term success and growth.…”

Section: Introductionmentioning

confidence: 99%

Shifting From SWOT to SWOC: A Combination of Strategic Planning Theory and Financial Strategy Approaches for Organizational Sustainability Performance

Indrasari¹

2023

ATESTASI

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Plan strategies to manage the organization, ideally using strategic steps in an integrative and holistic approach. Conditions that force the entire organization/company to be able to adapt to influences both from within and from outside, create their patterns in planning strategies to ensure the sustainability of the business process of the organization/company. In this discussion provides an integrated form of strategic planning using the approach of issue management, strategy management and talent management. The issue as an initial trigger for the upheaval is the basis of how the strategy steps are determined. Furthermore, the strategic management approach by changing the old paradigm of threats into challenges (shiftng from SWOT to SWOC) is the first step towards sustainability for the organization/company. In the last part, using the talent management approach to bring new talents to face the new normal era.

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Section: Introductionmentioning

confidence: 99%

Shifting From SWOT to SWOC: A Combination of Strategic Planning Theory and Financial Strategy Approaches for Organizational Sustainability Performance

Indrasari¹

2023

ATESTASI

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The comparison of the selected key performance indicators between the primary health care centers in Belgrade

Lecic-Cvetkovic,

Cvetkovic,

Janicic

et al. 2024

Srp Arh Celok Lek

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Introduction/Objective. The purpose of the article is to analyze the efficiency of primary health care centers (PHCCs) in the city of Belgrade, using key performance indicators (KPIs). The main objective is to present the potentiality of the application of KPIs for improving primary health care services, in order to increase efficiency. Methods. As a tool for measuring the efficiency of PHCCs in Belgrade, this article defines a set of KPIs. Based on defined KPIs, a comparative analysis of PHCCs' efficiency is conducted. Results. According to the values of the overall average efficiency rating according to all observed KPIs, the best-rated, i.e. the most efficient PHCC in Belgrade is Rakovica, and the lowest, i.e., the least efficient is the PHCC Zvezdara. It was noticed that the PHCCs Novi Beograd and Vracar are among the least efficient. Conclusion. The efficiency of primary health care can be measured by applying KPIs, and the observed results can be used as a basis for increasing the efficiency of health care services in the PHCCs in Belgrade. Based on the results, recommendations to PHCCs to improve the efficiency of health care services are: appropriate distribution of patients to selected physicians, measuring patient satisfaction, improving internal processes by engaging professional managers, increasing the ability and opportunities to apply new technologies and new knowledge, increasing the accuracy of the data used for detailed analyzes, motivate physicians to raise the level of awareness of their patients about the importance of preventive examinations.

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Promoting the culture of key performance indicators (KPIs) among primary health care staff at health district level: An intervention study

Cited by 2 publications

References 17 publications

Shifting From SWOT to SWOC: A Combination of Strategic Planning Theory and Financial Strategy Approaches for Organizational Sustainability Performance

Shifting From SWOT to SWOC: A Combination of Strategic Planning Theory and Financial Strategy Approaches for Organizational Sustainability Performance

The comparison of the selected key performance indicators between the primary health care centers in Belgrade

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