As business environments of professional sport leagues become more highly complicated and unpredictable, the adaptation of effective marketing strategies and management principles is more important than ever for sports organisations. In particular, delivering a high quality service to the fans is critical as it influences revenues and the long-term viability of the organisation.Previous studies support that the provision of high quality services is critical in attracting spectators to the stadium, building spectator loyalty and increasing the revenue of sport clubs (Dale et al, 2005). Consequently, service quality researchers have paid close attention to this area of study and proposed a variety of models in the context of spectator sports (McDonald et al,