Product-Service System (PSS) design: Using Design Thinking and Business Analytics to improve PSS Design

Scherer, Jonatas Ost; Kloeckner, Ana Paula; Ribeiro, José Luís Duarte; Pezzotta, Giuditta; Pirola, Fabiana

doi:10.1016/j.procir.2016.03.062

Cited by 45 publications

(28 citation statements)

References 35 publications

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“…Além desta, a literatura também apontou a falta de métricas para medir o efeito e evidencias de estratégias de DfSB (CESCHIN, GAZIULUSOY, 2016), o que também aponta outra fase na qual a ciência dos dados pode apoiar a sustentabilidade. Fora as oportunidades citadas acima, foi visto que a ciência de dados, mais especificamente por meio do BA, pode ser usada para a segmentação de clientes atuais ou potenciais, e para avaliação de desempenho de produtos (SCHERER et al, 2016) e serviços. Assim, o desenvolvimento do artefato mostrado na equipe 1 também prevê esta aplicação.…”

Section: Discussionunclassified

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Design para o Comportamento Sustentável: cocriação de mapas conceituais

Fialkowski¹,

Santos²

2019

Blucher Design Proceedings

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Resumo. O presente artigo tem a intenção de relatar um processo de aprendizagem em design com a intenção de fomentar o comportamento sustentável. Para a realização deste, buscou-se embasar e nivelar o entendimento sob a ótica de alguns subtemas de interesse do grupo de pesquisa que conduziu esta experiência, como Comportamento, Ciência dos Dados, Business Analytics, Iot e Smart Cities. Partindo dos subtemas citados, o objetivo foi o de incentivar uma reflexão sobre como o designer pode promover o comportamento sustentável no futuro. O método Design Science Research, aqui usado, permitiu com que um grupo de profissionais e estudantes discutissem e construíssem resultados, por meio de revisões gráficas de síntese. A discussão aponta a relevância do tema conjuntamente com seus subtemas, tanto no cenário atual como principalmente no cenário futuro.

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Section: Discussionunclassified

“…Porém, BA pode ir além por meio das mais modernas tecnologias como Machine Learning, podendo ser classificado como descritivo ou preditivo. A empresa pode criar valor através da segmentação de clientes ou avaliação de desempenho de produtos (SCHERER et al, 2016).…”

Section: Ciência Dos Dados Business Analytics Smart Cities E Designunclassified

Design para o Comportamento Sustentável: cocriação de mapas conceituais

Fialkowski¹,

Santos²

2019

Blucher Design Proceedings

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“…In other words, digitalization has changed how a company creates and captures value through greater provision of services (Iansati and Lakhani 2014). Consequently, the provider takes on greater responsibility for its customer's operational processes (Lerch and Gotsch 2015) by leveraging digital technologies in order to differentiate itself from competitors (Opresnik and Taisch 2015) and create new revenue streams (Scherer et al 2016). This trend is referred to as 'digital servitization', which is defined as "transformation in processes, capabilities, and offerings within industrial firms and their associated ecosystems to progressively create, deliver, and capture increased service value arising from a broad range of enabling digital technologies such as the Internet of Things (IoT), big data, artificial intelligence (AI), and cloud computing" (Hasselblatt et al 2018;Paiola and Gebauer 2020;Paschou et al 2020;Sjödin et al 2020a, b).…”

Section: Digital Servitization and Autonomous Solutions Innovationmentioning

confidence: 99%

A maturity framework for autonomous solutions in manufacturing firms: The interplay of technology, ecosystem, and business model

et al. 2021

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Significant advancements within the fields of digitalization, electrification, and automation have enabled the development, testing, and implementation of increasingly advanced autonomous solutions. Current examples of industrial automation promise significant economic and sustainability-oriented benefits for industrial customers. Yet, implemented autonomous solutions have rarely advanced beyond ‘islands of autonomy’. Although enabling initial improvements in the efficiency and effectiveness of operations, they have not led to the systemic process improvements that fully integrated site-wide solutions can achieve. It is becoming increasingly clear that the major challenges in this shift extend beyond technology to focus on business transformation and ecosystem relationships. Yet, extant research offers few insights into these domains. There is a need to develop a business-focused maturity framework for autonomous solutions to contribute to a predominantly technical discourse and support equipment actors and their wider ecosystems in commercializing autonomous solutions. Thus, the purpose of this paper is to investigate how industrial equipment manufacturers can align the development of technology, business models and ecosystem relationships for the advancement of autonomous solutions. We build on case studies that include 32 interviews from four industrial equipment manufacturers and their extended ecosystems of customers and partners. We capture our findings in a three-level maturity framework for industrial autonomous solutions. This framework unwraps the attributes of each level from the perspectives of technical system development, ecosystem configuration, and business model design and is complemented by three overarching principles for the successful commercialization of autonomous solutions.

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“…Companies are searching for new ways to compete in the markets and satisfy customer demands and increase sales. Companies are using a lot of technology from sensors, logs, and mechanical systems to store, retrieve and analyze the data to better understand their customer's behavior, and act quickly to identify new opportunities and innovate (Scherer, Kloeckner, Ribeiro, Pezzotta & Pirola, 2016). Internet of things (IoT) is changing consumers behavior.…”

Section: Consumer Behaviormentioning

confidence: 99%

Development of ICT: conceptual comparative analysis of consumer behavior in Europe and Asia

Majzoub

Davidavičienė

2019

Proceedings of 6th International Scientific Conference Contemporary Issues in Business, Management and Economics Engineering ‘2

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Today’s society is becoming the information and communication technology societies, where ICT is responsible for the creation, distribution, and manipulation of information in every aspect of society (Xiang, Magnini, & Fesenmaier, 2015). The following article will present a comparative analysis of one aspect of consumer changes caused by ICT, which is e-commerce between Europe and Asia, using Hofstede’s culture dimensions (Power distance, individualism, masculinity and uncertainty avoidance). Purpose – to provide a comparative analysis of consumer behavior changes caused by ICT between Europe and Asia. Research methodology – a synthesis of review of the literature. Findings – provide insight into the difference in consumer behavior changes caused by ICT, between Europe and Asia and provide the basis for future researches. Research limitations – future research should include empirical research and study of other solution and other factors that affect consumer behavior. Practical implications – the practical implication of the article provide a framework for organizations to take into consideration, the difference in consumer behavior between countries when it is targeting their markets. Originality/Value – no comparative.

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Product-Service System (PSS) design: Using Design Thinking and Business Analytics to improve PSS Design

Cited by 45 publications

References 35 publications

Design para o Comportamento Sustentável: cocriação de mapas conceituais

Design para o Comportamento Sustentável: cocriação de mapas conceituais

A maturity framework for autonomous solutions in manufacturing firms: The interplay of technology, ecosystem, and business model

Development of ICT: conceptual comparative analysis of consumer behavior in Europe and Asia

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