Process coordination, project attributes and project performance in offshore-outsourced service projects

Wang, Yajuan; Liu, Yi; Canel, Cem

doi:10.1016/j.ijproman.2018.02.005

Cited by 21 publications

(22 citation statements)

References 54 publications

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“…The following model is proposed: Wang, Liu and Canel [40] highlight the importance of coordinating activities in project implementation between firms. Görög [41] points out that project planning and control are twin brothers in the project implementation process: planning does not make sense without control, while control cannot be done without plans.…”

Section: Literature Survey and Hypothesis Developmentmentioning

confidence: 99%

A Project Management Investigative Framework Establishing Links for Better Project Outcomes

Siriram

2019

SAJIE

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This paper makes a contribution to knowledge by proposing a project management (PM) investigative framework with seven constructs and 60 sub-scales. The research consisted of an eightstep process. First, a project management assessment (PMA) tool was developed through an extensive literature review. Second, the PMA tool was evaluated through an expert panel. Third, the PMA tool was used to evaluate 330 projects, producing 330 PMA results. Fourth, an investigative framework linking the different PMA constructs was developed and tested. Structural equation modelling (SEM) was used to find links in the investigative framework for each of the PMA constructs, and 19 hypotheses were tested, all of which were accepted. The results provide interesting lessons for researchers and for project management practitioners. Finally, a discussion of the results, the study's limitations, and suggestions for further research are presented.. OPSOMMING Hierdie artikel lewer ŉ bydrae tot die literatuur deur ŉ projekbestuur ondersoekende raamwerk voor te stel met sewe konstrukte en 60 sub-skale. Die navorsing bestaan uit ŉ proses met agt stappe. Eerstens is ŉ projekbestuur assesseringsgereedskapstuk (PMA) ontwikkel deur ŉ uitgebreide literatuurstudie. Tweedens is die gereedskapstuk evalueer deur ŉ paneel van kundiges. Derdens is die gereedskapstuk gebruik om 330 projekte te evalueer. Vierdens is ŉ ondersoekende raamwerk wat die verskillende PMA konstrukte koppel ontwikkel en getoets. Strukturele vergelyking modellering is gebruik om skakelinge in die ondersoekende raamwerk vir elkeen van die PMA konstrukte op te spoor en 19 hipotese is getoets, waarvan almal aanvaar is. Die resultate verskaf interessante lesse vir navorsers en projekbestuurders. Laastens word ŉ bespreking van die resultate, die beperkinge en voorstelle vir verdere navorsing voorgehou.

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Section: Literature Survey and Hypothesis Developmentmentioning

confidence: 99%

A Project Management Investigative Framework Establishing Links for Better Project Outcomes

Siriram

2019

SAJIE

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“…However, this global dispersion of services can also lead to operational inefficiencies, loss of control, loss of service quality, increased costs, and reduced value creation due to a lack of operational and/or managerial expertise and efficiencies from the onshore client and/or offshore service provider (Kumar et al, 2009;Larsen et al, 2013). One challenge can be based on the interactions between the client and service provider that are geographically dispersed through offshoring (Apte & Mason, 1995;Wang, Liu, & Canel, 2018).…”

Section: Service Offshoringmentioning

confidence: 99%

The impact of offshoring on knowledge‐intensive services: A study of activities in service production processes

Brandl

2019

Global Strategy Journal

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Research summary: In order to identify the impact of offshoring on knowledge‐intensive services (KIS), the activities related to the transfer and co‐creation of knowledge in the service production process are studied in this paper. The concepts of activity systems and activity structures from practice theory are used to analyze these activities. A qualitative case study of multiple offshored KIS shows that offshoring changes activity systems and structures within the production process. Activities related to the transfer of knowledge are reduced while the co‐creation of knowledge remains evident in the process. As a result, KIS become more modularized and less customized, evidencing changed KIS characteristics. The paper adds to service offshoring and international service management literature and extends practice theory. Managerial summary: This paper studies how knowledge‐intensive services (KIS) are impacted by a geographic relocation of the services across country borders. The relocation, termed offshoring, implies that the service client and provider are geographically separated and need to interact on a distance in order to produce the service. As the service production is dependent on the transfer of existing knowledge and co‐creation of new knowledge by clients and service providers, the geographic distance is challenging KIS production processes. An empirical analysis finds that the geographic distance is changing the way the services are produced. The transfer and co‐creation of knowledge are reduced leading to fewer interactions between clients and service providers, mainly knowledge coproduction remains important. These changes lead to altered KIS production processes and service characteristics.

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“…Instrument Development Table 1 lists the 3 constructs, 8 subconstructs, and 17 measure items, all of which constitute the instrument used in this study. The eight items for measuring the external environment of PSMI (i.e., items 1-8 in Table 1) were extracted from established studies, such as Cao et al [30] and Wang et al [41]. The item owner's cognition was measured by the three items (i.e., items 9-11), which were developed depending on literature and the context of de-professionalization, such as D'Antone [36] and Olanipekun et al [39].…”

Section: Mimetic Pressuresmentioning

confidence: 99%

“…In addition, when selecting respondents, the authors and friends helping to give the questionnaires out assured that the respondents were those knowledgeable practitioners and professionals directly involved in the life cycle professional service. A forced-choice response was prevented by the inclusion of an option [41,47].…”

Section: Organization Integrationmentioning

confidence: 99%

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Drivers of Professional Service Model Innovation in the Chinese Construction Industry

et al. 2019

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Professional service in China is facing challenges due to the rapidly changing built environment. The environment forces the construction industry to reconsider professional service model for thriving, while the life cycle professional service model has significant implications for value addition in professional system. However, literature that provides quantifiable information for practitioners and researchers to better understand drivers of professional service model innovation (PSMI) is scarce. Based on innovation diffusion literature and institutional theory, this study examines how PSMI is influenced by institutional pressures (including coercive, mimetic, and normative pressures) in the construction industry. The researchers conducted an industry-wide survey in China using structural equation modeling to analyze the acquired data. Data analyzing demonstrates that both coercive and mimetic pressures prominently influence the life cycle of PSMI. However, this study reveals that normative pressure does not significantly influence PSMI. Results indicate that the owner’s cognition plays an important mediating role between institutional pressures and PSMI. The findings contribute to understanding how different types of institutional pressures can be better steered to facilitate PSMI in the construction industry and furthering knowledge on PSMI mechanisms for new professionalism cultivation in the industry to realize sustainable development of professional system.

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Process coordination, project attributes and project performance in offshore-outsourced service projects

Cited by 21 publications

References 54 publications

A Project Management Investigative Framework Establishing Links for Better Project Outcomes

A Project Management Investigative Framework Establishing Links for Better Project Outcomes

The impact of offshoring on knowledge‐intensive services: A study of activities in service production processes

Drivers of Professional Service Model Innovation in the Chinese Construction Industry

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