Process Approach in Managing the Quality of Education

Kucińska-Landwójtowicz, Aneta; Izabela,; Lorenc, M.; Klemens, Brygida

doi:10.35808/ersj/1930

Cited by 3 publications

(3 citation statements)

References 13 publications

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“…Functions such as education, training, research and development are mostly carried out by academicians, whereas functions such as student services, resource management, maintenance and operations are carried out by administrative/management staff (Afolabi and Idowu, 2020). The mutual dependence between these processes in HEI is indisputable, which is evident in the process approach (Kucinska-Landwojtowicz et al. , 2020).…”

Section: Discussionmentioning

confidence: 99%

The culture of excellence and its dimensions in higher education

Wiśniewska

Grudowski

2023

TQM

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PurposeTo recognize the existing state of knowledge on a culture of excellence (CoE) in higher education institutions (HEIs) and to define the CoE in HEI and the dimensions that make up that culture. A subsidiary goal is to propose a qualitative tool to measure CoE maturity.Design/methodology/approachThe study was based on the qualitative method, the preferred reporting system of systematic reviews and meta-analysis (PRISMA). Next, the conceptual work method was used.FindingsA research gap in the topic of CoE in HE has been confirmed. The CoE's own definition has been proposed, as well as a set of seven dimensions that comprise it, such as: Clear vision, mission and goals for excellence; Leadership oriented to excellence; Employee engagement; Human resources management; Meeting and exceeding student and staff expectations; Continuous improvement of processes through innovation and excellent practices; and Partnership and teamwork for improvement.Research limitations/implicationsThe study research was limited to open-access articles. Therefore, in the future, the search can be broadened to include monographs or doctoral dissertations, and other peer-reviewed studies. The research implications are related to the originality of our work and the proposals of two concepts – a CoE model and a CoE maturity assessment tool.Practical implicationsLeaders at universities, e.g. rectors and deans, can take into account the identified dimensions and progressively provide them as conditions conducive to achieving above-average levels.Originality/valueThis is the first literature review on CoE in HEIs, which can be considered an original contribution to science and practice. The original contribution of the paper is also the proposal of a CoE conceptual model and a CoE maturity assessment tool.

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Section: Discussionmentioning

confidence: 99%

The culture of excellence and its dimensions in higher education

Wiśniewska

Grudowski

2023

TQM

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“…It should be noted that these planned and programmed projects motivate students against their school and lessons and lead them to success, as well as increase the quality of school life. According to Kucinska-Landwojtowicz et al (2020) , applying a process approach to the management of educational activities is possible.…”

Section: Discussionmentioning

confidence: 99%

A study of the roles of school administrators in increasing the quality of school life through social responsibility projects in primary schools

Doygunel

Köprülü

2022

Front. Psychol.

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The structure and expectations of societies are constantly changing, developing, and advancing as time demands. Accordingly, the vision, mission, purpose, and objectives of educational institutions are changing and are shaped according to the expectations of the society. School Directors, teachers, and families, briefly the community, should know that schools are institutions that best fulfill children’s learning, and make them feel happy and safe. A cheerful and peaceful school environment always brings academic success. Children who have a quality school life are aware of the responsibility for their behaviors as well as the social responsibilities for their environment. Thus, students who are closely interested in social responsibility projects are not just academically developed; at the same time, their social, emotional, and mental development increases, and their social cohesion and awareness develop. This research aims to examine ways to improve the quality of social life in schools through social responsibility projects to be started as well as opinions by School Directors. In this study, the qualitative method and case study design were used. The study group of this research consisted of 15 teachers working in primary schools affiliated with the Department of Primary Education of the Ministry of National Education. The participants were interviewed through live connections. The findings revealed that students are very willing to take part in social responsibility projects, and significant improvements have been made in their academic achievement; they attended more willingly, and there have been noticeable changes in the quality of the school.

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“…Its dimension has also changed when relationships are built through electronic contact. Company quality is influenced by the reputation of a university, its history and its current image (Kuci nska-Landw ojtowicz et al, 2020). In all three areas, we can identify dynamic changes that require continuous streamlining.…”

Section: Related Workmentioning

confidence: 99%

Performance measurement model for technical universities – case study

Kucińska-Landwójtowicz

Czabak-Górska

Lorenc

et al. 2023

IJQRM

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PurposeThe main purpose of this paper is twofold: to present a proposal for a model of educational quality management system within a process approach context for technical universities, and a conceptual model of a performance measurement system (PMS) towards the assessment of the quality level of management, core and support processes.Design/methodology/approachThe paper encompasses two main parts: a theoretical portion and a case study. Within the theoretical background, the authors discuss the issue of educational quality management supported on a process approach perspective as well as performance measurement system in high education (HE). The case study reports the development of the concept of performance measurement system for technical universities.FindingsThe proposed system of educational quality management supported on a process approach, together with a conceptual model of the performance measurement system, can be implemented in every technical university. The identification of processes in the education quality management system permitted the development of the PMS. The model covers 32 key performance indicators (KPIs) for management processes, 39 for core processes and 19 for supporting ones.Research limitations/implicationsThe proposed performance measurement system is limited in its focus on educational processes and support of these processes. The evaluation of scientific and research activity and aspects related to financial resources is not pursued.Originality/valueElaboration of a conceptual model of a performance measurement system towards the assessment of the quality level of management, core and support processes is dedicated to technical universities.

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Process Approach in Managing the Quality of Education

Cited by 3 publications

References 13 publications

The culture of excellence and its dimensions in higher education

The culture of excellence and its dimensions in higher education

A study of the roles of school administrators in increasing the quality of school life through social responsibility projects in primary schools

Performance measurement model for technical universities – case study

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