The continuous development of the organization and business excellence currently belongs to the most important challenges of modern management. It requires many activities aimed at the improvement of the efficiency of processes and the improvement of the product quality. This is accompanied by a wide range of performance evaluation and organizational maturity analysis in many aspects. The objective of this paper is to provide a systematic review protocol followed and the associated reasoning. The systematic review of the literature is carried out according to strictly defined four phases. The literature of the subject placed in the universal Thompson/Reuters Web of Science database was adopted as the object of exploration. The analysis of the most important articles, proceedings, books and reviews has been performed. The review covers the last 25 years. The systematic review reported in this paper was guided by the objective to classify existing organizational maturity models (OMM), in order of their application area and to indicate the latest research trends. The result of the conducted research is the classification of organizational maturity models including key categories. The main contribution of the paper is the subsequent grouping of these models into nine areas of application to allow further study and development of these. In addition, new maturity models were selected for specific areas of the organization's operations or related to new management concepts. The value of the article is a clear and detailed review of the models proposed in the literature, which may be useful for both researchers and practitioners. The main limitation is the analysis in the scope of topic organizational maturity models including only the Thompson/Reuters Web of Science. This is the first stage of literature review that are continued. JEL Classification Numbers: L20, L21, O29,
PurposeThe aim of the article is to determine research areas and to recognize the current direction in the development of maturity models, to indicate the key areas of organizational maturity models (OMMs) development and their classification as well as to pinpoint research gaps and areas of potential development of OMMs in the context of scientific research and the needs of management practitioners.Design/methodology/approachThe research was conducted using the literature review method, bibliometric analysis and visual mappings.FindingsThe empirical classification developed in this paper identified 12 categories based on management areas, constituting the criteria for classifying OMMs models, where OMMs are being developed: Information Technology, Project Management, Business Management and Strategy, Human Resource, Ergonomics, Health and Safety Management, Industry 4.0 concept, Knowledge Management, Process Management, Performance Management, Quality Management, Supply Chain Management, Risk Management and Innovation Management.Research limitations/implicationsThe main limitation is the analysis in the scope of topic OMMs including solely the Scopus and Thompson Reuters Web of Science database. Another shortcoming is conducting data analysis and classification based on the abstracts of the selected articles.Originality/valueThis work is a starting point to prospect trends for future revolving around the OMMs crossing different databases.
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