Process and outcome in the evaluation of telephone counseling referrals.

Slaikeu, Karl A.; Tulkin, Steven R.; Speer, David C.

doi:10.1037/0022-006x.43.5.700

Cited by 17 publications

(16 citation statements)

References 8 publications

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“…This study attempted to replicate an earlier finding that two process variables ("concreteness" of volunteersʼ verbal expressions and "motivation" of callers for receiving help) would predict whether callers to a suicide prevention and crisis service would show for appointments for face-to-face counseling (Slaikeu et al 1975). The sample included all callers to a suicide prevention and crisis service during 1 month ( N = 1302).…”

Section: Research To Support Concreteness and Specificitymentioning

confidence: 97%

Concreteness and Specificity in Clinical Psychology

L’Abate¹

2015

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Section: Research To Support Concreteness and Specificitymentioning

confidence: 97%

Concreteness and Specificity in Clinical Psychology

L’Abate¹

2015

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“…Since 1960, telephone counselling services (also known as hotlines) have developed in many parts of the world (Coman, Burrows & Evans, 2001; Gould & Kramer, 2001; Slaikey, Tulkin, & Speer, 1975; Stein & Lambert, 1984). Today, telephone hotlines are considered an important resource for people in crisis despite the fact that counselling is often provided by lay counsellors with little, if any, training in crisis intervention (Daigle & Mishara, 1995).…”

Section: Review Of Literaturementioning

confidence: 99%

Telephone Counselling for Adolescent Suicide Prevention: Changes in Suicidality and Mental State from Beginning to End of a Counselling Session

King¹,

Nurcombe²,

Bickman³

et al. 2003

Suicide & Life Threat Behav

113

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Telephone counselling is an accessible and confidential means by which distressed young people can seek help. Telephone counselling services were funded under Australia's National Youth Suicide Prevention Strategy between 1997 and 2000. In this study, the effectiveness of telephone counselling for young people seeking help in the context of suicidal ideation or intent was evaluated in an investigation of calls made by suicidal young people to a telephone counselling service. Independent raters measured callers' suicidality and mental state at the beginning and end of 100 taped counselling sessions. Changes in suicidality and mental state were measured using a reliable rating scale developed for the study. Significant decreases in suicidality and significant improvement in mental state were found to occur during the course of counselling sessions, suggesting positive immediate impact. Limitations of the study with respect to longer-term outcomes and the relevance of the results for suicide prevention are discussed. Notwithstanding the study limitations, the results lend support for continuing development of hotline services.

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“…Asessments of callers' follow through with referral recommendations have also been conducted (Buchta, Wetzel, Reich, Butler, & Fuller, 1973; Paul & Turner, 1976; Slaikeu, Tulkin, & Speer, 1975; Slaikeu & Willis, 1978). In general, studies found follow through rates of approximately 50%.…”

mentioning

confidence: 99%

“…Two early studies that rated the appropriateness of referrals provided by telephone staff raised concerns about the accuracy of referrals (Bleach & Claiborn, 1974) and their appropriateness for the caller's problem (Apsler & Hodas, 1975). Whether or not callers follow through with referrals may also be a function of such variables as caller motivation and availability of other sources of support (Slaikeu et al, 1975; Slaikeu & Willis, 1978). Also, it may be that effective efforts to reduce callers' anxiety or resolve their concerns may attenuate motivation to contact referrals.…”

mentioning

confidence: 99%

An Evaluation of Crisis Hotline Outcomes Part 1: Nonsuicidal Crisis Callers

Kalafat

Gould

Munfakh

et al. 2007

Suicide & Life Threat Behav

141

144

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The effectiveness of telephone crisis services/hotlines, examining proximal outcomes as measured by changes in callers' crisis state from the beginning to the end of their calls to eight centers in the U.S. and intermediate outcomes within 3 weeks of their calls, was evaluated. Between March 2003 and July 2004, 1,617 crisis callers were assessed during their calls and 801 (49.5%) participated in the followup assessment. Significant decreases in callers' crisis states and hopelessness were found during the course of the telephone session, with continuing decreases in crisis states and hopelessness in the following weeks. A majority of callers were provided with referrals and/or plans of actions for their concerns and approximately one third of those provided with mental health referrals had followed up with the referral by the time of the follow-up assessment. While crisis service staff coded these callers as nonsuicidal, at follow-up nearly 12% of them reported having suicidal thoughts either during or since their call to the center. The need to conduct suicide risk assessments with crisis callers and to identify strategies to improve referral follow-up is highlighted.

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Process and outcome in the evaluation of telephone counseling referrals.

Cited by 17 publications

References 8 publications

Concreteness and Specificity in Clinical Psychology

Concreteness and Specificity in Clinical Psychology

Telephone Counselling for Adolescent Suicide Prevention: Changes in Suicidality and Mental State from Beginning to End of a Counselling Session

An Evaluation of Crisis Hotline Outcomes Part 1: Nonsuicidal Crisis Callers

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