Abstract:A study of five industrial equipment manufacturers found a number of limitations in the feedback provided to engineering designers. The error-correcting function of feedback, for example, was compromised by the poor diagnclstic abilities of people in other functions, and by the superficial level of peer reviews. Delays in detecting errors also meant that designers were disinc1int:d and had too few resources to correct them thoroughly. In terms of the learning function of feedback, post project reviews were mos… Show more
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