“…Over time, these knowledge catalysts will build greater cognitive complexity, defined as "the capacity to construe social behavior in a multidimensional way" (Bieri et al, 1966, p.185). Cognitively complex individuals have enhanced mental models that allow them to make sense of new information, while also enabling them to acquire and store new knowledge and spend more time interpreting new information (Bower & Hilgard, 1981;Dollinger, 1984;Hersey, Walsh, Read, & Chulef, 1990;Lurigio & Carroll, 1985). Ultimately, these followers will become organizational experts because they are able to make connections between multiple domains of knowledge (Ericsson & Charness, 1994).…”