Prioritizing IT Services for Organizational Development: A Strategic Approach

Abstract

This research focuses on the Information Technology Infrastructure Library V3 (ITIL V3) and its Service Strategy stage, specifically on the IT Service Portfolio. The main aim is to establish the organization's strategic plans for information technology and systems through four key processes: strategy management for IT services, demand management, financial management, and prioritization of IT service proposals. The methods used involve identifying service users and their demands, determining expected costs and benefits of service development, and analyzing previous stages to prioritize IT services for the next three years. The result is a list of recommended IT services in the IT Service Portfolio that can assist the company's development. The implication of this research is that it provides guidance for organizations to prioritize their IT services and ensure they align with their strategic goals.