Abstract:User design is a particular form of product customization that allows the customer to specify the properties of a product. User design has emerged as a mechanism to build brand loyalty, to fit products to the heterogeneous needs of a market, and to differentiate the offerings of a manufacturer. However, many consumers face daunting challenges in designing a product that fits their personal needs. This makes it essential for producers of customized goods and services to create user interfaces that are effective… Show more
“…Customer-perceived value and consequently their shopping experience enhance as much as their interactions are tailored to their unique requirements. 16 Some inconveniences that infl uence the customer decision process to buy a customized product are as follows: fi rst, the higher prices of mass-customized products in contrast to standardized products, which force customers to pay a premium to get what they want. Second, mass customization disables having a fi nished product at the time of purchase, making customers wait for delivery.…”
Section: Customer Support and Preferencementioning
confidence: 99%
“…Firms need to offer specialized interfaces (like Web features) and customization options (attributes and benefi ts) to their customers in order to gain competitive advantage and benefi t from mass customization opportunities. 9,16 Although improvements in technology enable fi rms to develop mass customization strategies more conveniently, limitations on operational capabilities, production, distribution and delivery made it diffi cult for them to be applied. Lack of integrated supply channels and standardized business processes, complex bills of materials, routings and pricing diffi culties are some examples of the problems a company may face in applying these strategies.…”
Section: Critical Issues In Mass Customizationmentioning
“…Customer-perceived value and consequently their shopping experience enhance as much as their interactions are tailored to their unique requirements. 16 Some inconveniences that infl uence the customer decision process to buy a customized product are as follows: fi rst, the higher prices of mass-customized products in contrast to standardized products, which force customers to pay a premium to get what they want. Second, mass customization disables having a fi nished product at the time of purchase, making customers wait for delivery.…”
Section: Customer Support and Preferencementioning
confidence: 99%
“…Firms need to offer specialized interfaces (like Web features) and customization options (attributes and benefi ts) to their customers in order to gain competitive advantage and benefi t from mass customization opportunities. 9,16 Although improvements in technology enable fi rms to develop mass customization strategies more conveniently, limitations on operational capabilities, production, distribution and delivery made it diffi cult for them to be applied. Lack of integrated supply channels and standardized business processes, complex bills of materials, routings and pricing diffi culties are some examples of the problems a company may face in applying these strategies.…”
Section: Critical Issues In Mass Customizationmentioning
“…Randall et al [20] developed a needs-based PC configuration tool that draws on expert knowledge to relate attributes to products via multiattribute utility models. Stolze and Stroble [24] develop a similar tool to recommend digital cameras.…”
“…However, with the advent of mass customisation (MC) involving personalisation or individualisation, the terms 'user codesign' or 'customer integration' have become more familiar [4]. There is also an opinion that "with user-design systems, the professional designer is replaced by the user" [5].…”
This paper draws on previous work by the authors that aimed to use functional prototypes, produced using additive manufacturing (AM), as a means to draw customer input and preferences into the development of new products. This technique is referred to as Customer Interaction through Functional Prototypes (CIFP). The CIFP philosophy has been proven in both consumer and medical products. In recent years, the authors have developed further concepts of AM-enabled enhanced consumer involvement within their respective research teams. This paper discusses the extended use of CIFP to develop innovative new product concepts in the Vaal University of Technology, to support grantholders of the Industrial Development's Corporation (IDC) Support Programme for Industrial Innovation (SPII) and the Technology and Innovation Agency (TIA). The paper goes on to discuss a novel method of consumer interaction developed at Loughborough University, referred to as a Computer-aided Consumer Design (CaCODE). This technique allows nondesigners to take an existing product design (e.g., a pen) and modify its shape in real time, in order to create a customised version of the product that meets their needs. The modification is limited within pre-defined parameters to make sure that any final design is functional and can be produced using AM.
OPSOMMINGHierdie artikel is geskoei op die gebruik van toevoegingsvervaardiging om kliënt insette en voorkeure in te sluit by die ontwikkeling van nuwe produkte. Die tegniek word die Kliënt Interaksie deur Funksionele Prototipes (CIFP) genoem. Die CIFP filosofie is al bewys in verbruikers-en mediese produkte. Verdere konsepte vir die gebruik van toevoegingsvervaardiging om kliënt betrokkenheid te bevorder is die die outeurs ontwikkel. Hierdie artikel bespreek die uitgebreide gebruik van CIFP om innoverende nuwe produkte te ontwikkel by die Vaal Universiteit van Tegnologie ter ondersteuning van navorsers wat steun van die Industriële Ontwikellings Korporasie (IDC) en die Tegnologie en Innovasie Agentskap (TIA) ontvang. Die artikel bespreek verder 'n nuwe metode vir verbruiker interaksie soos ontwikkel by Loughborough Universiteit, bekend as Rekenaar gesteunde Verbruiker Ontwerp (CaCode). Dié tegniek laat ontwerp-leke toe om 'n bestaande produk aan te pas om aan hulle vereistes te voldoen. Hierdie aanpassing is beperk binne voorafbepaalde parameters om te verseker dat die finale ontwerp funksioneel en vervaardigbaar is.
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