Primary healthcare accreditation standards: a systematic review

Tabrizi, Jafar Sadegh; Gharibi, Farid

doi:10.1108/ijhcqa-02-2018-0052

Cited by 23 publications

(25 citation statements)

References 30 publications

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“…Typically, management of PHC reflects the health policy regulations in a country, including the required level of ability for communicating and implementing the relevant evidence from research into practice. Worldwide, great efforts are made to strengthen management systems through assessment, education, and training for developing a comprehensive and integrated approach for quality of services provision in PHC [4][5][6][7][8][9][10][11][12][13].…”

Section: Introductionmentioning

confidence: 99%

Alignment of Perceived Competencies and Perceived Job Tasks among Primary Care Managers

et al. 2019

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In this study we aimed to explore how managers in primary health care (PHC) organizations assess their managerial knowledge and skills, as well as the importance of these competencies for their job, and to identify whether there is an alignment between these two perceptions; therefore, whether there is a need for management competency improvement. With this study, we tried to address a high demand for information about health managers, especially in health systems in low- and middle-income countries. In a sample of 58 primary health care centers (n = 106 managers) in Serbia, we used a basic managerial competency matrix consisting of the following six competencies—communication, team-building, planning and priority-setting, performance assessment, problem-solving, and leading. Managerial perception of the importance of their job tasks differs by educational level and managerial position. The best alignment between the importance of knowledge and skills was for communication and leading. The study pointed out that managers were aware of the necessity to improve their level of managerial competencies, particularly in the domains of planning and priority-setting, performance assessment, and problem solving. The study highlights the need for formal managerial education for managers in PHC settings and commitment to continuously evaluate and improve management competencies in order to better manage PHC.

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Section: Introductionmentioning

confidence: 99%

Alignment of Perceived Competencies and Perceived Job Tasks among Primary Care Managers

et al. 2019

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“…In summary, patients' rights are essential for excellent healthcare performance. This is reflected in various accreditation models and reports [61]. However, to date, research has hardly focused on the implications of accreditation on patients' rights in the healthcare system [62].…”

Section: Patients' Rights In Israeli Lawmentioning

confidence: 99%

Promoting patients’ rights through hospital accreditation

Sperling

Pikkel

2020

Isr J Health Policy Res

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Background Over the past decade, hospitals in many countries, including Israel, have undergone an accreditation process aimed at improving the quality of services provided. This process also refers to the protection and promotion of patients’ rights. However, reviewing the criteria and content included in this category in the Israeli context reveals definitions and implications that differ from those presented by the law – specifically the Patient’s Rights Act 1995. Moreover, the rights included in it are not necessarily equally represented in other legislation. Methods This study seeks to examine the question of whether and to what extent the scope, contents, and definitions of patients’ rights in the JCI Standards are similar to or different from patients’ rights as they are addressed and protected in national legislation. The article provides a comparison and examination of the different regulatory frameworks of patients’ rights, especially those in the accreditation of healthcare institution and legislation, analyzes the gaps between such frameworks, and suggests possible implications on our understanding of the concept of patients’ rights. Results The patients’ right chapter in the accreditation process introduces and promotes the concepts of patient and family rights, increases the awareness and compliance of such concepts, and may create greater consistency in their introduction and application. Conclusions Discussion of the Israeli case not only demonstrates how regulatory frameworks are instrumental – for broader policy purposes, especially in the area of patients’ rights and the rights of patients’ families – but also calls for a more general examination of the concept of patients’ rights in health policies and its contribution to the quality of health services. Reference to patients’ rights in accreditation of healthcare institutions may promote and enhance this concept and contribute to the delivery of care, thereby complementing a lacuna in the law.

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“…Akreditasi pada fasilitas layanan primer di Belanda merupakan kegiatan sukarela yang terdiri dari audit komprehensif, yang mencakup domain klinis dan organisasi, diikuti oleh perencanaan perbaikan terstruktur dan tinjauan formal oleh penilai eksternal (Nouwens, Lieshout dan Wensing, 2015). (Tabrizi dan Gharibi, 2018).…”

Section: Pendahuluanunclassified

Analisis Kualitas Pelayanan Kesehatan Puskesmas Berdasarkan Implementasi Akreditasi

Sarri

Misnaniarti

2020

STIKES

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ABSTRAK Latar belakang: Akreditasi pada fasilitas primer sudah dilakukan di berbagai negara termasuk di Indonesia. Tenaga kesehatan merupakan pemberi layanan kesehatan yang terlibat langsung dalam proses akreditasi. Berkenaan dengan hal tersebut, tenaga kesehatan di Puskesmas belum merasakan dampak akreditasi Puskesmas terhadap kualitas pelayanan. Tujuan: Tujuan penelitian ini adalah untuk menganalisis persepsi tenaga kesehatan tentang hubungan akreditasi dengan kualitas pelayanan. Metode: Penelitian ini merupakan penelitian kuantitatif dengan rancangan cross sectional menggunakan data primer dengan sampel berjumlah 317 orang tenaga kesehatan di Puskesmas wilayah Kota Palembang, dilakukan pada bulan Februari s.d April 2020. Pemilihan responden berdasarkan simple random sampling. Analisa data yg digunakan analisa univariat dan bivariat dengan uji statistik Chi Square. Hasil: Hasil penelitian menunjukkan adanya hubungan antara kepemimpian p-value < 0,001; perencanaan strategis p-value < 0,001; fokus sumber daya manusia p-value < 0,001; fokus pelanggan p-value < 0,001, proses manajemen p-value < 0,001; keterlibatan staff p-value < 0,001; manfaat akreditasi p-value < 0,001 dengan kualitas pelayanan. Sedangkan status akreditasi tidak berhubungan dengan kualitas pelayanan p-value 0,145. Saran: Puskesmas perlu menerapkan standar akreditasi dalam upaya meningkatkan kualitas pelayanan. Tenaga kesehatan perlu menjaga kualitas dengan melaksanakan pelayanan sesuai standar yang telah ditetapkan sebagai bentuk dari peningkatan kualitas berkelanjutan. Kata Kunci: Akreditasi, Kualitas Pelayanan, Malcolm Baldrige

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Primary healthcare accreditation standards: a systematic review

Cited by 23 publications

References 30 publications

Alignment of Perceived Competencies and Perceived Job Tasks among Primary Care Managers

Alignment of Perceived Competencies and Perceived Job Tasks among Primary Care Managers

Promoting patients’ rights through hospital accreditation

Analisis Kualitas Pelayanan Kesehatan Puskesmas Berdasarkan Implementasi Akreditasi

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