Predictors of Patient Satisfaction With Quality of Healthcare in University Hospitals in Ghana

Ahenkan, Albert; Aduo-Adjei, Kofi

doi:10.15171/hpr.2017.03

Cited by 27 publications

(18 citation statements)

References 15 publications

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“…Also, the objects of the studies carried out in Ghana have been outpatients' service experience and no study has focused on adding inpatients service experience in measuring the level of service quality delivered by hospitals. (Essiam, 2013, Ahenkan andAduo-Adjei, 2017).…”

Section: Research Gapmentioning

confidence: 99%

Patients’ Satisfaction and Its Determinants in Outpatient and Inpatient Departments of Tertiary Hospitals in Ghana: A Literature Review

Boateng¹

2019

TIJMG

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Healthcare systems and particularly tertiary hospitals are the centre of patient care delivery and represent an organizational hub of the bigger healthcare provider network. One of the most important objectives of any health system is patient satisfaction, yet there is considerable difficulty in the measurement of satisfaction and gauge the responsiveness of healthcare systems. Patient satisfaction is influenced not only by clinical factors but also non-clinical factors and outcomes which are usually ignored by healthcare providers and administrators in developing countries. Extensive research revealed that, there have not been studies that have looked at how patient satisfaction is influenced differentially by clinical factors (core services) and non-clinical factors (health system) and outcomes in Ghana. Also, the objects of the studies carried out in Ghana have been outpatients' service experience and no study has focused on adding inpatients' service experience in measuring the level of service quality delivered by tertiary hospitals. The purpose of this article is to propose that both clinical factors and non-clinical factors influence the satisfaction of patients who utilize the outpatient and inpatient departments of tertiary hospitals in Ghana hence healthcare providers and administrators should consider not only clinical factors as determinants of patient satisfaction but also non-clinical factors.

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Section: Research Gapmentioning

confidence: 99%

Patients’ Satisfaction and Its Determinants in Outpatient and Inpatient Departments of Tertiary Hospitals in Ghana: A Literature Review

Boateng¹

2019

TIJMG

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“…Artikel yang membahas kepuasan penerima manfaat layanan sudah banyak ditulis, dan dapat ditemukan pada publikasi nasional maupun internsional. Dari berbagai literatur yang direview, konsep kepuasan dalam dunia usaha dengan istilah "customer satisfacation" (Sharmin, 2012;Singh, 2006;Gaise & Cote, 2002;Anderson, Fornel & Rust, 1997); dan dalam dunia medis dengan istilah "patient satisfacation" (Ahenkan & Adjei, 2017;Puspita, 2017;Amola, 2015;Cong & Mai, 2014;Raheem. et.…”

Section: Pendahuluanunclassified

Kepuasan Klien Terhadap Pelayanan Sosial Di Lembaga Rehabilitasi Sosial Korban Penyalahgunaan Napza

Suradi

2018

Kajian Permasalahan Sosial dan Usaha Kesejahteraan Sosial

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The implementation of social rehabilitation programs for drug abusers in social rehabilitation institution or Reporting Recipient Institution (RRI) should be supported with information on the client's or beneficiaries' satisfaction. Up to now, the author finds out that information about client's satisfaction on social services in IPWL is still very limited. In fact, information about client's satisfaction is very important in the process of social rehabilitation for drug abusers. This article aims to describe concepts, views and thoughts about beneficiaries' satisfaction with social services. Information on beneficiaries' satisfaction will benefit RRI and stakeholders in the social rehabilitation process. This article is as a result of analyzing secondary data from various literatures. The method in writing this article is descriptive-interpretative. The author seeked to adapt and interpret concepts, views and thoughts into the context of social rehabilitation. The results of interpretation, that beneficiaries' satisfaction is influenced by product, service, ease, price, emotional and situation. In the end, the client's satisfaction affects the loyalty and motivation of the clients to follow the program in RRI. The active involvement of beneficiaries in RRI will support the process of rehabilitation and social reintegration in family and community.

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“…In the wake of fighting the surge of NCDs in Ghana, a body of research have excessively argued, the burden of NCDs emphasizing households and children burden as well as socio-economic determinants and theoretical approaches to prevalence of NCDs in Ghana. However, in the quest of finding an effective intervention to NCDs, there is the need to move beyond biomedical and epidemiological studies [8][9][10]. Thus, embracing the actors and stakeholder's commitment to the fight against prevalence of NCDs, thereby addressing publicprivate partnership engagement to NCDs prevention is pivotal in dealing with global diseases management and cure.…”

Section: The Ghana Context -Ncdsmentioning

confidence: 99%

“…A commitment denudes of different values, interests and worldviews is critical in resolving and preventing the prevalence of Non-Communicable Diseases in Ghana. Furthermore, one cannot be silent about the need for sustainable health financing to NCDs through the National Health Insurance Scheme in Ghana (NHIS) [8][9]. Thus, financially resourcing the primary health care providers in patients centered service provision to NCDs patients have strong reflection on the policy aim of Universal Health Coverage (UHC), which has a global tone of making healthcare accessible and equitable irrespective of the management and cure cost of the diseases [10][11][12].…”

Section: Winning the Fight Against Non-communicable Disease (Ncd)mentioning

confidence: 99%

Public-Private Partnership Approach to Non-Communicable Diseases Prevention in Ghana

Aduo-Adjei¹

2017

MOJPH

Self Cite

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The increasing prevalence of Non-Communicable Diseases (NCDs) related deaths in Ghana have become a general concern for both researchers and policy actors. As a measure to lowering NCDs deaths incidence, this paper provides an integrated approach to NCDs prevention emphasizing the need for a public-private approach to fighting this health menace. The review indicates that a consensual goal-oriented actions and guidelines between international agencies, state actors and Coalition of Non-governmental organization for Health (CNGO) is the drive to eradicating the incidence of NCDs in Ghana. In conclusion, the paper advocate that PPP approach should be built on a multicultural and resilient action plans in order to win the fight against the high prevalence of NCDs which is inadvertently causing high level of mortality in Ghana and beyond.

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Predictors of Patient Satisfaction With Quality of Healthcare in University Hospitals in Ghana

Cited by 27 publications

References 15 publications

Patients’ Satisfaction and Its Determinants in Outpatient and Inpatient Departments of Tertiary Hospitals in Ghana: A Literature Review

Patients’ Satisfaction and Its Determinants in Outpatient and Inpatient Departments of Tertiary Hospitals in Ghana: A Literature Review

Kepuasan Klien Terhadap Pelayanan Sosial Di Lembaga Rehabilitasi Sosial Korban Penyalahgunaan Napza

Public-Private Partnership Approach to Non-Communicable Diseases Prevention in Ghana

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