Kepuasan Klien Terhadap Pelayanan Sosial Di Lembaga Rehabilitasi Sosial Korban Penyalahgunaan Napza

Abstract

The implementation of social rehabilitation programs for drug abusers in social rehabilitation institution or Reporting Recipient Institution (RRI) should be supported with information on the client's or beneficiaries' satisfaction. Up to now, the author finds out that information about client's satisfaction on social services in IPWL is still very limited. In fact, information about client's satisfaction is very important in the process of social rehabilitation for drug abusers. This article aims to describe concepts, views and thoughts about beneficiaries' satisfaction with social services. Information on beneficiaries' satisfaction will benefit RRI and stakeholders in the social rehabilitation process. This article is as a result of analyzing secondary data from various literatures. The method in writing this article is descriptive-interpretative. The author seeked to adapt and interpret concepts, views and thoughts into the context of social rehabilitation. The results of interpretation, that beneficiaries' satisfaction is influenced by product, service, ease, price, emotional and situation. In the end, the client's satisfaction affects the loyalty and motivation of the clients to follow the program in RRI. The active involvement of beneficiaries in RRI will support the process of rehabilitation and social reintegration in family and community.