“…Despite its relative size and accompanying importance, studies of US corrections, probation and parole systems, organizations and officers focus on successful outcomes (e.g. completion of probation/parole) (Hildebrand et al, 2012; Sims and Jones, 1997; Wodahl et al, 2011), recidivism (Bourgon and Gutierrez, 2012; Green and Winick, 2010; Nagin et al, 2009; Spohn and Holleran, 2002) and time to program completion and/or relapse (Deschenes et al, 1995; Langan, 1994, 1996; Petersilia and Turner, 1993; Taxman and Byrne, 1994). This research tends to neglect correctional and probation/parole officers (POs) charged with supervising, managing and brokering services for offenders (Bonta et al, 2008; Clear et al, 1992; Taxman, 2002; Thanner and Taxman, 2003).…”