2020
DOI: 10.1177/0361198120914611
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Power of User Perception on Pedestrian Quality of Service

Abstract: Research progress has been made in recent years in developing service or performance indicators (SPI) or methods to better measure or evaluate service or quality for pedestrians in a local context. The majority of SPIs relate objective (measurable) characteristics or attributes of the right-of-way, with the user’s perceived output variable (e.g., perceived comfort). Traditionally, these methods do not consider the user’s perspective of the input variables. However, there is evidence that the direct contact of … Show more

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Cited by 30 publications
(16 citation statements)
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References 34 publications
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“…From a larger perspective, results presented herein constitute a building block to the planning of urban renewal interventions. The latter, in synchrony with other urban structures analyses (e.g., trees, highways, cycling paths, or sidewalks [Rodriguez-Valencia, Barrero, Ortiz-Ramirez, & Vallejo-Borda, 2020;Vallejo-Borda, Cantillo, & Rodriguez-Valencia, 2020]), represent an opportunity for urban renewal, while decreasing the risk of failure and improving the perception of sewer system quality of service (Vallejo-Borda, Ortiz-Ramirez, Rodriguez-Valencia, Hurtubia, & de D. Ortúzar, 2020).…”
Section: Discussionmentioning
confidence: 95%
“…From a larger perspective, results presented herein constitute a building block to the planning of urban renewal interventions. The latter, in synchrony with other urban structures analyses (e.g., trees, highways, cycling paths, or sidewalks [Rodriguez-Valencia, Barrero, Ortiz-Ramirez, & Vallejo-Borda, 2020;Vallejo-Borda, Cantillo, & Rodriguez-Valencia, 2020]), represent an opportunity for urban renewal, while decreasing the risk of failure and improving the perception of sewer system quality of service (Vallejo-Borda, Ortiz-Ramirez, Rodriguez-Valencia, Hurtubia, & de D. Ortúzar, 2020).…”
Section: Discussionmentioning
confidence: 95%
“…e concept of quality of service (QOS) can be considered as an extension of LOS since it takes into account the viewpoint of the road users [29]. Rodriguez-Valencia et al [38] proposed a pedestrian QOS methodology by using the data of 30 infrastructures and carrying out surveys to consider user perception in Bogota, Colombia, and the results showed that including user perceptions improves the assessment capability of the QOS model. erefore, QOS can be considered as a combination of LOS and road users' perception of infrastructure.…”
Section: Perception Of Infrastructurementioning
confidence: 99%
“…Level of service perception of any pedestrian facility depends on condition of the facility. The importance of various factors that affect perceptions of level of service of pedestrian facilities vary with socio-demographic conditions of pedestrians [2][3][4][5][6][7][8]. Significant perception variation is observed with age [9][10] and gender [11][12].…”
Section: Introductionmentioning
confidence: 99%