Possibility of using control cards in the improvement of medical services quality

Detyna, Beata; Detyna, Jerzy

doi:10.24327/ijcar.2017.2570.0050

Cited by 2 publications

(1 citation statement)

References 34 publications

(41 reference statements)

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“…Among the many methods and systems supporting the development of organisations that implement the concepts of process-managed organisations, the most frequently mentioned are TQM, ERP, CRM, SCM, BPR, BPI, ABC, BSC, TBM, JiT, LO, PERT, CPM, the concept of Kaizen continuous improvement, card systems Kanban, Benchmarking, E-business and many more (Kaplan & Norton, 2001;Bitkowska, 2017a;Detyna & Detyna, 2017;Badakhshan et al, 2019;Battisti et al, 2020;Sobolewska & Bitkowska, 2020;Espírito Santo et al, 2022;Gómez, Salazar & Vargas, 2022).…”

Section: Determinants Of Business Process Managementmentioning

confidence: 99%

Towards Integration of Business Process Management and Knowledge Management. IT Systems’ Perspective

Bitkowska,

Detyna,

Detyna

2023

Engineering Management in Production and Services

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The processes of globalisation, the ongoing threat of the COVID-19 epidemic, the continuing war in Ukraine, and constantly emerging new technological solutions require organisations to adapt to changes constantly. Meanwhile, implemented business process management (BPM) often fails to integrate processes and knowledge resources. The awareness of the IT systems’ role in management processes is still lacking. These premises influenced the implementation of the main research goal to identify the approach of Polish private and public enterprises and various industries to the BPM integration with knowledge management (MK) in the context of using new information technologies. The presented research results justify the usefulness of building relationships between the process and knowledge resources under dynamically changing conditions using IT systems. The diagnostic survey results confirmed the key importance of developing such BPM and MK elements as evidence-based decisions, strategic goals, measurement systems, databases, digital innovations, and IT use for data processing. The presented material can support managers of various organisation types in decision-making processes by fully understanding the IT systems’ role and potential in process and knowledge management. Also, the article’s implications are a source of guidelines, helping organisations to implement management systems based on modern technologies. The value of the publication is a wide range of respondents: 107 large, medium, small, and micro-enterprises operating in Poland. The article’s research results also concern economic activities such as production, logistics, transport, banking, insurance, IT, telecommunications/ media, public administration, healthcare/pharmaceuticals, consulting, energy, and construction.

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