Positive resources for combating job burnout among Chinese telephone operators: Resilience and psychological empowerment

Tian, Xiaohong; Liu, Chunqin; Zou, Guiyuan; Kong, Linghua; Li, Ping

doi:10.1016/j.psychres.2015.05.073

Cited by 19 publications

(21 citation statements)

References 34 publications

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“…First, the paper provides new evidence of a negative relationship between psychological empowerment and emotional exhaustion, focusing on study subjects in China. Previous studies show that psychological empowerment is negatively related to burnout symptoms ( Spreitzer, 1997 ; Laschinger et al, 2003 , 2004 ; Hochwälder, 2007 ; Boudrias et al, 2010 , 2012 ; ÇAVUŞ and Demir, 2010 ; O’Brien, 2011 ; Tian et al, 2015 ; Schermuly and Meyer, 2016 ; Liu et al, 2019 ; Gong et al, 2021 ). Consistent with previous studies, we focus on emotional exhaustion, the key component of burnout.…”

Section: Discussionmentioning

confidence: 96%

“…Many studies ( McVicar, 2003 ; Laschinger et al, 2006 ; ÇAVUŞ and Demir, 2010 ; Gong et al, 2021 ) have demonstrated that psychological empowerment can decrease the detrimental influence of work-related stressors on burnout, acting as a potentially protective factor ( Tian et al, 2015 ). As noted above, emotional exhaustion is a central dimension of burnout, given its relevance to physical and psychological depletion ( Shirom, 1989 ).…”

Section: Literature Review and Hypothesesmentioning

confidence: 99%

“…Many studies have applied COR theory to explore what resources (e.g., leadership, social support, and resilience) affect emotional exhaustion. Further, many scholars use psychological empowerment to explain the mechanism by which these resources are transformed into an individual’s ability to cope with emotional exhaustion ( Boudrias et al, 2012 ; Tian et al, 2015 ; Ayala Calvo and García, 2018 ; Liu et al, 2019 ; Permarupan et al, 2020 ). Previous studies found that highly empowered employees benefitted more from resources associated with organizational change compared to their counterparts, lowering risks of emotional exhaustion ( Tian et al, 2015 ).…”

Section: Introductionmentioning

confidence: 99%

“…Further, many scholars use psychological empowerment to explain the mechanism by which these resources are transformed into an individual’s ability to cope with emotional exhaustion ( Boudrias et al, 2012 ; Tian et al, 2015 ; Ayala Calvo and García, 2018 ; Liu et al, 2019 ; Permarupan et al, 2020 ). Previous studies found that highly empowered employees benefitted more from resources associated with organizational change compared to their counterparts, lowering risks of emotional exhaustion ( Tian et al, 2015 ). However, past studies have noted that the mechanisms of how psychological empowerment prohibit emotional exhaustion are not well understood ( Quiñones et al, 2013 ).…”

Section: Introductionmentioning

confidence: 99%

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How Does Psychological Empowerment Prevent Emotional Exhaustion? Psychological Safety and Organizational Embeddedness as Mediators

Zhou

Chen

2021

Front. Psychol.

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Emotional exhaustion in the workplace can cause employees psychological and physical health problems, affect work performance, and create burdens for the organization. Existing studies have demonstrated that psychological empowerment helps reduce emotional exhaustion. This study explores the internal mechanism of this relationship. Drawing on conservation of resources theory, we advance a dual mediation model to explain how high psychological empowerment results in low emotional exhaustion, by increasing psychological safety and organizational embeddedness. Data were collected from 226 on-the-job MBA students at a university in western China. The results demonstrate that psychological safety and organizational embeddedness play mediating roles in the negative relationship between psychological empowerment and emotional exhaustion. The study provides a systematic view of the negative effect that psychological empowerment has on emotional exhaustion. The paper also discusses theoretical contributions, practical implications, and future directions.

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Section: Discussionmentioning

confidence: 96%

Section: Literature Review and Hypothesesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

How Does Psychological Empowerment Prevent Emotional Exhaustion? Psychological Safety and Organizational Embeddedness as Mediators

Zhou

Chen

2021

Front. Psychol.

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“…[18][19][20] Finally, one study observed that psychological empowerment mediated the relationship between resilience and burnout. 21 Based on this brief review of literature, there is ample evidence to anticipate that resilience has a role in predicting burnout in a variety of populations, but none were psychiatric hospital care-givers.…”

Section: Published Research On the Relationship Between Burnout And Rmentioning

confidence: 99%

Burnout and Resilience in Psychiatric Hospital Care-givers: A Cross-Sectional Study Using Mediation and Path Analyses

Jacobowitz¹

2018

Public Health Open J

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This study is a re-analysis of the data from an earlier study to examine the predictors of burnout in psychiatric hospital patient care providers. 2 The research question in the original study was related to the prevalence of post-traumatic stress symptoms (PTSS) in psychiatric hospital care workers and their relationships to resilience, compassion satisfaction, secondary traumatic stress and burnout. 2 PTSS are symptoms of post-traumatic stress disorder (PTSD) that may or may not reach the level of a clinical Background The role of resilience in mediating burnout in psychiatric hospital care-givers has not been well established in the published research. This study attempted to identify the salient factors associated with the development of burnout, specifically resilience, through a secondary analysis of data collected in a study of post-traumatic stress symptoms in a sample of hospital employees. Methods An analysis of data collected in a correlational study with a convenience sample of 149 care-givers in a psychiatric hospital was performed, comparing the rate of traumatic events (TEs), resilience, confidence, PTSD symptoms (PTSS), secondary traumatic stress, compassion satisfaction, and life events to burnout. The analysis employed multiple linear regression, mediation analysis and path analysis. Results It was observed that episodes of trauma stress, resilience and compassion satisfaction, combined, robustly predict burnout (explained variance=65%), but that each variable is a weak predictor. In addition, resilience was not related to trauma and stress and did not mediate burnout. This finding presents a paradigm suggesting that there may be two distinctly separate pathways affecting burnout, one involving traumatic stress and the other-resilience and compassion satisfaction. Conclusion The effect of resilience in the development of burnout may be limited to its relationship to role satisfaction (compassion satisfaction) and unrelated to traumatic stress.

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New Work und psychische Gesundheit

Schermuly

Koch

2019

Fehlzeiten-Report 2019

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Positive resources for combating job burnout among Chinese telephone operators: Resilience and psychological empowerment

Cited by 19 publications

References 34 publications

How Does Psychological Empowerment Prevent Emotional Exhaustion? Psychological Safety and Organizational Embeddedness as Mediators

How Does Psychological Empowerment Prevent Emotional Exhaustion? Psychological Safety and Organizational Embeddedness as Mediators

Burnout and Resilience in Psychiatric Hospital Care-givers: A Cross-Sectional Study Using Mediation and Path Analyses

New Work und psychische Gesundheit

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