“…The tool that has widely used to evaluate the quality of services is the Servqual's model, which based on the evaluation of 5 service dimensions including feelings are trust, accountability, confidence, and empathy (Parasuraman, Zeithaml, & Berry, 1988). Among the target markets, audiences of organizations, including federations, groups, teams, and clubs, are consumers of sports services, which encourages the current audience and consumers to attend more often than their essential goals (Fitzgerald & Kirk, 2009;Makhov, Stepanova, Shmeleva, Petrova, & Dubrovinskay, 2015). Some groups including disabled and individual patients require special attention and different perspectives, (Makhov et al, 2015).…”